Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the Job
As a Customer Success Manager, you will ensure the retention and support of the existing customers of Syft Analytics by working closely with a key portfolio of local and international customers. These customers are typically accounting practices and small businesses in English speaking markets.
Your responsibilities will include onboarding customers, providing solutions to customers in the form of workarounds and explanations, supporting all internal teams with technical questions relating to Syft Analytics, and building relationships with your customer base.
This role is a full time, in-office position.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, cash referral bonuses, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks, coffee, and spaces for you to take a break, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.