As a part of the Fashion Regional Marketing team, you will report to the Client Engagement manager and will focus on client communication coordination, clienteling, clients services, with a specific focus on Top clients engagement.

In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on project coordination and contribute to the overall success of our regional organization.

Responsibilities :

Client Communication:

• Coordinate 1-to-many communication and liaise between the global team and regional digital team.

• Share digital communication tools with markets within the region (1-to-1 communication).

• Coordinate and follow-up the orders of printed communication tools and clients gifts.

• Collect market feedback and share them with regional and global team.

• Update and nurture the monthly marketing newsletter, to be shared with the markets of the region.

• Analyse clients communication campaigns results.

Clients services :

• Ensure global services guideline are well shared within the region.

• Coordinate the Mystery shopping waves and their results with an external agency as well as local team.

• Collaborate with European team in the coordination of Chanel Customer Service.

• Ensure that the information of the regional boutique pages are updated.

TOP CLIENTS ENGAGEMENT & EXPERIENCES

• Support the Top Clients Jr. Manager in the planning and roll-out of Top clients experiences, such as fashion shows and other global experiences, by coordinating with global teams and the agency to ensure the journey is coherent.

• Support the maintenance and update of analytical tools such as the Top Clients Tracker

• Participate in the development of internal tools (videos, trainings) to animate the markets about various topics (hospitality best practices, yearly reviews etc.)

• Support the logistics of top client experiences, including invitation management, gifting, bookings, and coordination with local markets.

• Ensure smooth communication with stakeholders to deliver seamless experiences.

• Help collect and analyse qualitative feedback and ROI data to improve future experiences.

Qualifications:

• Currently enrolled in a Master Degree program (Business School, Specialised Master), you have a successful first international experience.
• Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new projects and ways of collaborating.
• At ease with numbers, you are willing to work on experiences and communication reporting (quantitative and qualitative).
• With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury
• Proficiency in Microsoft Office Suite, and open to learn new tools.

Job Conditions:

An internship agreement is mandatory for this position and must meet the following conditions:

• The internship must be part of your study program.

• The internship must be required for the completion of your degree.

• The internship must be validated by the award of academic credits.

Job Information:

• Contract: Full-time internship (100%) and in-person

• Start date: January 4, 2027

• Duration: 6 months

• Working days: 5 days a week, Monday to Friday

• Location: Geneva

• Fluent in French and English

•  A plus: Spanish, Portuguese