Front Office Specialist- Gastroenterology

Posted:
8/28/2024, 3:18:40 PM

Location(s):
Marietta, Georgia, United States ⋅ Georgia, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Front Office Specialist

Shift: FT Day


The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.


Responsibilities
Core Responsibilities and Essential Functions

  • __Customer Service:__
    * a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
    * b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
    * c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
    * d. Working with both clinical staff and providers in a team approach.
    * e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long
     
  • __Operations/Revenue Cycle:__
    * a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
    * b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
    * c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
    * d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
    * e. Contacting patients for appointment reminders
     
  • __Administrative:__
    * Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
    * Other duties as assigned by management.
     
  • Required for All Jobs
  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct

  • Required Minimum Education
  • High school diploma or equivalent. Required

  • Required Minimum Experience
  • 1-2 years administrative front office experience in a physician practice or health care setting Preferred and
  • Previous customer service experience Required

  • Required Minimum Skills
  • Computer skills essential.
  • Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
  • Knowledge of insurance filing and requirements.
  • Strong verbal and written communication skills.
  • Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.
  • Required Minimum License(s) and Certification

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.