This role will be responsible to support the development and implementation of the vision and strategy relating to EUC Framework supporting the end-to-end EUC lifecycle. This role will partner with various cross functional stakeholders, including Businesses and Functions, Technology, Internal Audit and Compliance. Strong communication skills required to influence a wide range of audiences.​

Responsibilities:

• Primary responsibilities include Product Management / Business Analysis for an internal Citi Application, End User Solution Portal
• Work closely with business functions to articulate the business need and create a user-friendly intuitive application.
• Decompose high-level information into details and create effective user stories.
• Maintain a healthy product backlog and ensure the status accuracy.
• Strong handle on Data Quality, Data Governance and Data Standards
• ​This is a global role that will work with teams across multiple businesses and functions as well as second and third lines of defense. ​
• Balance and execute near-medium-long-term action plans and partners with large/complex country, region, or business requiring coordination and execution across units.​
• Support strategic control and governance process re-engineering initiatives including the design and build of process flows, tooling and operational frameworks.​
• Coordinate efforts across cross-functional stakeholders to confirm scope / risk assessment / risk reduction plans, identify potential roadblocks and design appropriate mitigation strategies.​
• Draft, revise and assist in the implementation of Policy, Standards and Procedures for the Enterprise EUC program. This includes annual reviews, soliciting and incorporating feedback to improve documentation over time.​
• Partner with Governance, Tooling, Training, Communications, Quality Assurance, Transformation, and Reporting teams to identify areas for improvement​.
• ​Prepare and present recurring updates for executive management and sectors, tracks progress and issues managed by other areas such as business, technology, and senior management to identify emerging risks. ​

Qualifications:

• 5 - 8 years of Product Management / Business Analysis, relevant experience​
• 3+ years of Technology Analyst / Business Systems Analyst experience
• 2+ years' Experience of Web Experience
• 1+ years of Experience of Project Management / Scrum / Agile Methodology
• Demonstrated ability to think strategically and ‘connect the dots,’ be detail-oriented, and manage competing priorities including emerging risks to deliver solutions in an effective control environment. ​
• Ability to build strong partnerships and influence key partners to achieve business objectives; must be able to work well with geographically dispersed multi-disciplinary teams. ​
• Strong investigative and analytical skills for EUC solution identification, implementation, and tracking of effective remediation, and design of sustainable processes.​
• ​General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions​​
• Strong communication (written and oral), reporting, presentation and influencing skills. Proven ability to author clearly written communications for senior management (Samples of prior work may be requested).​
• Bachelor’s/University degree or equivalent experience

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Job Family Group:

Data Governance

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Job Family:

Data Governance Foundation

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$87,280.00 - $130,920.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Constructive Debate, Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy and Procedure, Program Management, Risk Controls and Monitors, Risk Management.

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Other Relevant Skills

Change Management, Credible Challenge, Risk Identification and Assessment, Risk Remediation.

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Anticipated Posting Close Date:

Aug 29, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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