We’re thrilled that you are interested in joining us here at the Amynta Group!

The Manager of Warranty Repair & Service Operations will support the execution of operational strategies, technician network management, retail partner relationship management, and service delivery initiatives across our consumer warranty and repair programs. This role will work closely with internal teams and external partners to ensure timely, high-quality repair services for furniture, fitness equipment, white goods, and consumer electronics—serving both B2B and B2C markets.
The ideal candidate brings experience in service operations, vendor coordination, and process execution, with strong attention to detail and the ability to manage workflows in a dynamic, high-volume environment.

Technician Network & Service Dispatch

- Coordinate the day-to-day operations of a nationwide 3rd party technician network.

- Assist in recruiting, onboarding, and credentialing technicians across product categories.

- Maintain and monitor technician performance metrics (e.g., on-time arrival, first-time fix rate, quality).

- Support dispatching and job assignment processes using internal service platforms.

Service Order Execution

- Monitor and manage open work orders across multiple service lines and customer segments.

- Ensure accurate documentation and communication between technicians, customers, and support staff.

- Troubleshoot service issues and escalate as needed to ensure resolution.

Customer and Partner Support

- Liaise with customer service, dispatch, and claims teams to ensure consistent service experience.

- Maintain documentation and SOPs for technician operations workflows.

- Assist in vendor and partner communication to ensure service quality expectations are met.

- Establish and maintain retail/OEM relationships.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.