Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes but is not limited to producing supporting documentation. Ensures that all activities are performed and supported in accordance with Corporate Governance and agreed processes and procedures.

What Part Will You Play?

• Respond to routine issues and see through resolution. Escalating to senior management when appropriate.
• Undertake routine batch processing across specified systems in accordance with defined processes. Including loading client originated files and direct client communication.
• Monitor and ensure timely delivery of routine client service level agreements & Non service level agreement transmissions from Global Payments, following batch processing across all platforms for Production and Verification schedules using Connect Direct, Network Data Mover and other transmission tools.
• Maintain continuous line of communications, keeping internal partners informed of all critical issues.
• Undertake continuous service reviews, and generate ideas for improvements.

What Are We Looking For in This Role?

Minimum Qualifications

• Ability to work in shifts 
• High School Diploma or Relevant Experience or Degree in: Information Technology or Business related study; relevant experience in lieu of education
• Typically Minimum 2 Years Relevant Exp
• Distributed or mainframe operations background
• Information Technology Field

Preferred Qualifications

• IT or Business related study
• 4 Years Relevant Exp
• Operations experience with CA, BMC or IBM suite of products
• Experience in Bankcard Industry

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
• Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
• Batch/File transfer monitoring - Ability to monitor batch execution and file transfers to meet commitments with clients
• System monitoring - Ability to monitor and escalate system issues impacting services for customers utilizing monitoring technologies.
• Ability to multitask - Ability to monitor multiple applications and data transfer protocols to meet customer needs.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].