Frontline Support Specialist (Contract Position)

Posted:
1/14/2026, 5:56:24 AM

Location(s):
Charlotte Amalie, United States Virgin Islands, United States ⋅ United States Virgin Islands, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Remote

Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Our mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.

We're looking for a contract Frontline Support Specialist to join our Customer Experience team. You'll be the first point of contact for customer inquiries, responsible for resolving issues, validating requests, and expertly routing complex matters to the appropriate teams.

This is a seasonal contract opportunity supporting tax season requiring strong verbal and written communication skills. You'll handle real-time customer inquiries across multiple channels. Deep product knowledge is essential. You'll serve as a trusted resource for both customers and internal teams. Between tickets, you'll contribute to documentation, prepare for feature releases, and support initiatives that enhance the customer and team experience.

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Frontline Support Specialist (Contract Position)

Heard

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