Job Description

It’s about process, progress, and people.  

Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you enjoy researching and verifying information? Do you strive to go above and beyond to ensure a seamless experience? If so, being a Retail Loan Documentation Coordinator with Frost could be for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.

Who you are:

As a Retail Loan Documentation Coordinator, you are our loan experience champion. You’ll be responsible for producing and reviewing all retail loan documents in an accurate and timely manner. You’ll use your analytical skills, inquisitive mind, and detail-orientated approach to ensure documentation is in compliance with internal policies and Federal Regulations. You welcome a challenge and strive to continuously improve processes with integrity, caring and excellence in mind.

What you’ll do:

• Assist personnel bankers, telephone bankers and others regarding products and fees
• Responsible for monitoring workflow to insure that times are met for loan closings
• Maintains a level of expertise in all loan documentation and procedures
• Train new personnel and perform tasks necessary to complete or resolve issues
• Perform loan documentation functions as needed
• Serve as a resource for staff members in area
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What You’ll Need:

• Proficient in Microsoft computer applications
• Strong communication skills
• Strong organizational skills

Additional Preferred Skills:

• Bilingual
• Background in customer service

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader is banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.