We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

How will this role have an impact?

This role will report to our Clinician Support Supervisor.

The Clinician Support Coordinator will work with a team to supply support to clinicians working in various states over the phone and via email.  The Support Coordinator is responsible for handling inbound and outbound communications regarding a variety of topics including but not limited to daily schedule changes, clinician pay, technical troubleshooting, general Signify Health policy and procedural information.

What will you do?

• Telephone clinicians and members with cancellations or changes to existing schedules

• Assist clinicians with additional directions and answer questions as needed

• Work in multiple systems at the same time

• Available to answer all calls assuring a 5% or less missed call rate

• Generate and close Salesforce tickets for all requests

• Maintain the team’s queue to ensure all tickets are addressed

• Submit and assign Salesforce tickets to the proper external departments, when further assistance is needed for an issue

• Scheduled weekend on a rotating basis

• Adherence for required onsite attendance days (Dallas)

• Provide great customer service both verbally and written

We are looking for someone with:

• Minimum 2 year of successful work experience with the organization is preferred

• 6 months call center experience

• Experience with MS Office, Five9, and Google Office products

About Us:

As Signifiers, we are the heart of our culture. We define and build it -- from how we treat each other, to responding to our members’ needs and serving our communities. Living our Heart At Work Behaviors™ in every interaction every day helps us to put our purpose into action for our customers and members and create a workplace where we can all thrive. Every Signifier plays an important role in creating the culture we need, want, and deserve. We do this by putting people first, joining forces, creating simplicity, championing safety and quality, rising to the challenge, and inspiring trust. Join our team and bring your heart to work as we innovate and deliver solutions to make healthcare more personal, convenient and affordable.

Signify Health, A CVS Health company, provides value-based care, reduces costs and improves outcomes for older adults. Our network of more than 12,000 clinicians across 50 states provides health risk assessments to health plan members. This brings clinicians into patients’ homes to identify chronic conditions, help bridge gaps in care, address social and behavioral risk factors on health and improve members' engagement.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.