At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a detail-oriented and analytical Billing Adjustments Associate to join our Revenue Management (RM) Billing Adjustments team.

In this role, you will be responsible for creating Credit and Debit Memos to correct erroneous billing and processing invoice adjustments (including debits, credits, and re-bills) for incorrectly billed transaction lines. You will research and verify billing discrepancies while interacting with cross-functional teams to resolve issues, protect business revenue, and maintain strict adherence to division policies and procedures.

You will report directly to the Billing Adjustments Associate Manager as part of a dedicated, fast-paced team that focuses on maintaining high financial quality standards and delivering exceptional service to both internal and external customers.

What You’ll Do

In this role, you will:

• Responsibility 1: Research, analyze, and process low-criticality invoice adjustments—such as quantity and price corrections—by comparing pricing and service listings in our internal billing systems to prepare accurate invoices based on daily, weekly, or monthly work execution.

• Responsibility 2: Collaborate with Customer Delivery Experts (CDEs), Business Development Experts (BDEs), and internal stakeholders to help them understand billing histories and processed adjustments, ensuring complete customer satisfaction through timely issue resolution.

• Responsibility 3: Ensure compliance with organizational standardization objectives and division policies by conducting root-cause analysis on billing defects and performing rigorous peer audits before any financial adjustments are finalized and posted.

What You’ll Bring

The ideal candidate will have:

• Knowledge or experience in financial data analysis, billing operations, transaction execution, or a related customer service environment.

• Strong knowledge of Microsoft Office programs (specifically Microsoft Excel and Microsoft Outlook), financial system navigation, and data verification guidelines.

• Proven ability in problem-solving, strategic thinking, and executing accurate, high-speed data entry while successfully prioritizing tasks to meet Service Level Agreements (SLAs).

Category: Customer Support