Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job

Support the operators by leading the staff and organizing the team. Coordinate daily tasks, schedules and shifts. Monitor the progress of Incident´s resolution to ensure accomplish SLAs.  Help on Issue solving, diagnosis and troubleshooting. Lead communications during Critical/High Incidents. Point of contact and escalation to vendors and relevant teams within WarnerMedia. Help OTT Tech Lead on training the operators. Assist Manager to accomplish WM and Team goals. Assist Manager to create/update processes and documentation.

The Daily

• Supervising Operator´s daily work
• Ensure that team follow the correct processes for tracking and solving Incidents and Requests
• Help on troubleshoot, solving issues and implement workarounds
• Help on enhacement of monitoring & Alerting tools
• Escalate issues to relevant teams and follow up the progress
• Provide Support to team
• Participate actively in the change control process
• Generate reports of status of the platforms
• Assist on the organizacion related to incident Management and ticketing tracking.

The Essentials

• Advanced English
• Communication skills
• Experience on team leadership
• A problem-solving attitude
• Service oriented, priorities and sense of urgency. Collaborative spirit
• Willing to hook into Major or High Priorities issues when necessary, even out of regular labor hours
• Willing to learn and create processes and work on improvements
• Experience and knowledge of OTT/Digital Platforms (Live Streaming, VOD, Transcoding, CDN, Metadata, CMS, payments, B2B and D2C models)
• Programming knowledge (Basic)
• Webhosting
• Java-Java Script
• Networking
• Cloud Computing - Environments
• API Rest

The Nice to Haves

• Agile Methodologies
• Knowledge of ITIL best practices

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.