Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

At Ensemble Health Partners, we win by living the Ensemble Difference—showing up with values like People First, Last + Always, All for One + One for All, Your Responsibility Extends Beyond Your Job Description, Developing You Makes Us Better, Don’t Accept Complacency. The Status Quo Isn’t Good Enough, and Surprise + Delight.

The AVP, Partnership Success serves as a senior client leader accountable for client relationship health, operational performance, and executive-level partnership across a portfolio of healthcare clients. This role requires strong presence with client executives and internal leaders, the ability to translate priorities into results, and the discipline to manage escalation and communication standards effectively.

Location: Texas (remote/work-from-home with travel)
Travel: Approximately 50%, including on-site client visits and leadership presence where needed.

Key Responsibilities

Client Partnership & Executive Relationship Management

• Serve as a primary relationship leader for assigned client(s), building trust and alignment with executive stakeholders (CFO/COO and operational leaders).
• Drive structured communication, ensuring the right internal leaders are engaged for client discussions and escalations per established protocol.
• Prepare for and support executive rounding expectations, ensuring high-impact topics are documented and escalated appropriately.

Operational Leadership & Performance Cadence

• Own/lead the cadence of client governance (e.g., MORs), including calendar ownership, attendee coordination, and ensuring the right format for virtual vs. onsite sessions.
• Ensure consistent execution of Partnership Success operational standards (including review rhythms and documentation discipline).
• Partner cross-functionally to remove blockers, strengthen execution, and sustain strong service delivery.

Onsite Presence & Travel Discipline

• Conduct planned onsite client visits and provide internal visit reporting/summary of purpose and key takeaways to your leader.
• Maintain visibility and planning for client travel/visit frequency using standard team mechanisms (e.g., travel grid expectations).
• Follow travel and expense expectations aligned with Partnership Success guidance (Concur submission standards, covered vs. non-covered expenses).

People Leadership & Culture (“How we work”)

• Model and reinforce the Ensemble Difference values daily—especially under pressure—by keeping teams focused, collaborative, and accountable.
• Build a high-performing bench by coaching leaders, developing talent, and creating clarity on expectations and execution standards. (This aligns to how we evaluate “what + how” performance at Ensemble.)

What Success Looks Like (First 6–12 months)

• Strong client trust and effective escalation management with clear internal ownership and proactive communication.
• Consistent governance rhythm (MORs/exec updates) and disciplined follow-through on commitments.
• Visible onsite leadership presence with crisp visit planning and post-visit reporting.
• Demonstrated leadership aligned to the Ensemble Difference principles.

Qualifications

Required

• Demonstrated experience leading client-facing operations and/or revenue cycle performance in a complex healthcare environment.
• Executive presence with the ability to influence and align diverse stakeholder groups.
• Comfort operating in a travel-intensive role (~50%) with multi-site/client support.

Preferred

• Prior leadership in roles interfacing directly with CFO/finance and revenue cycle leaders (given increasing CFO revenue cycle focus).
• Experience driving structured operating cadences and standards (e.g., recurring governance meetings, review standards, documentation discipline).

Working Conditions

• Remote/home office with frequent travel to various client sites.

This postion pays between: $160,000 – $188,869

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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