• Responsible for moderate complexity application support to end-users, including user account maintenance, system security, incident response, coordinating and implementing upgrades, testing, documentation of incident resolutions, and system changes.
• Develops and implements new information systems applications or functionality of moderate to high complexity.
• Completes all phases of moderate scope projects including analysis, design, testing, user training, documentation, implementation, and follow-up.
• Develops and executes test plans.
• Analyzes, documents, and completes are maintenance activities and end-user change requests.
• Follows change management policies and processes.
• Investigates, analyzes, and resolves IS user and system problems.
• Demonstrates knowledge of technical components of supported applications such as basic server knowledge and backend tools.
• Communicates with users, management, vendors, and others via email, phone, and face-to-face interaction for data gathering and status updates for all areas of responsibility assigned.
• Must possess very good written and verbal communication skills.
• Serves as a system administrator for moderate to high complexity applications, including managing installations, upgrades, and daily maintenance.
• Assists system administrators of higher complexity systems.
• Trains and mentors Systems Analyst I personnel.
• Prepares and maintains documentation of all assigned incidents, changes, and project work.
• Participates in process improvement initiatives as identified.
• Contributes to a positive team environment.
• Develop inter-departmental relationships.
• Actively supports the Mission, Vision, and Values of the organization.
• Completes all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.
• Performs related responsibilities as required or directed.

EDUCATION: Trained professional with knowledge of Healthcare/IS normally acquired through an Associates Degree or a Bachelor Degree or 3 years of equivalent work experience.  

LICENSURE, REGISTRATION, CERTIFICATION: N/A  

EXPERIENCE: Two (2) or more years of experience in analysis, design, and support of healthcare systems.