Posted:
3/12/2026, 6:10:48 AM
Location(s):
Massachusetts, United States ⋅ Boston, Massachusetts, United States
Experience Level(s):
Internship
Field(s):
Data & Analytics
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is changing the way the healthcare industry works. With our best in breed suite of cloud software products, we've taken healthcare into the modern age empowering medical care providers to get back to what they do best-- treating patients. athena's culture is idealistic, entrepreneurial, and extremely fast paced; a sharp contrast to the culture typically found in medical offices or healthcare service companies. We aspire to be a diverse team of change agents driven by an entrepreneurial spirit, a passion for excellence and a desire to make the administrative processes in healthcare delivery run much better.
About the Team:
The Voice of the Customer team at athenahealth is creating a culture where customers are at the core of everything athenahealth does. We sit within the Customer Success organization that manages the customer relationship from post-sales through maturation on our products and services. We enable the customer voice to be heard by collecting, analyzing and sharing their feedback to drive awareness and action among our product and service teams. We engage our customers in community and user groups and communicate how their feedback impacts product development.
Customer Analytics Co-op
We’re looking for an energetic, motivated and extremely detail-oriented individual to support the Voice of the Customer team at athenahealth. Your time will be spent on a mix of special projects and supporting key programs. You must be passionate about the client experience and ready to jump in and quickly familiarize yourself with our products and services.
Responsibilities:
Collect, aggregate and synthesize customer data for ad hoc requests across the Voice of Customer team
Support Product Owner of our Natural Language Processing tool to develop new/ iterate existing taxonomies used to process large volumes of unstructured customer feedback
Support existing programs with reporting, process mapping and other collateral needs for both internal and external audiences
Qualifications:
Strong writing, editing, and communication skills
Strong MS Excel skills
Excellent organizational skills and high attention to detail
Self-motivated; ability to work independently and as part of a team
Ability to quickly learn our systems and get up to speed on our products and services
Flexibility and willingness to take on new tasks and challenges
Experience with both quantitative and qualitative data analysis a plus
Interest in Customer Experience
Expected Compensation
$0 - $0The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Website: https://www.athenahealth.com/
Headquarter Location: Watertown, Massachusetts, United States
Employee Count: 5001-10000
Year Founded: 1997
IPO Status: Delisted
Last Funding Type: Post-IPO Equity
Industries: Enterprise Software ⋅ Health Care ⋅ Information Technology ⋅ Medical