• Domain expertise & content authoring: Act as subject matter expert for assigned Digital Dexterity topics (e.g., Office 365 & Teams, SharePoint, Power Platform — Power Automate/Power BI, Miro, Smartsheet, AI tools/LLMs). Produce accurate, step-by-step guides, templates, checklists, sample automations and task-based tutorials for business users. 

• Prompt & AI artifacts: Create and maintain a library of validated prompts, example prompts, guardrails and short demonstration flows for everyday AI (including LLM prompting patterns, safety/ethics notes and practical use cases). 

• Hands-on learning experiences: Design and build practical labs, walkthroughs and sandboxes (tool templates, sample datasets, reproducible automations) that let learners practice real tasks and measure competence. 

• Translate SME → learning: Work with technical SMEs to capture tacit knowledge and convert it into clear learning content and performance support that non-technical audiences can adopt. Provide the technical backbone for IDs to design discovery-based learning modules. 

• Quality & governance: Ensure technical accuracy, compliance with Takeda policies (data privacy, security), and alignment with DD&T standards. Define safe usage guidance when content involves data access, scripts, automations or AI. 

• Collaboration with Instructional Designers: Partner closely with IDs to align learning outcomes, scope, and assessment approaches; hand off production-ready content, scenarios, job aids and acceptance criteria for Bloom modules. 

• Pilots & validation: Lead pilot runs for tool-specific labs and workshops, gather technical feedback, refine content, and provide recommendations for adoption and scaling. 

• Stakeholder engagement & enablement: Support field enablement by preparing champion packs, quick reference cards and facilitator notes intended for community leads, local L&D and business stakeholders. 

• Continuous improvement: Stay current on new features, releases and industry best practices for the tools in scope; surface content refresh needs and improvement opportunities. 

Technical / Functional Skills 

• Strong practical knowledge of productivity and collaboration platforms (Office 365/Teams/SharePoint), automation solutions (Power Automate, Power BI), collaborative apps (Miro, Smartsheet, Confluence or equivalents) and similar. 

• Familiarity with Large Language Models and everyday AI concepts — how LLMs work, prompt engineering fundamentals, limitations, privacy/ethics considerations, and practical applications. 

• Proven ability to author hands-on labs, step-by-step procedures, automation templates and reusable artifacts that non-technical users can follow. 

• Working knowledge of instructional design principles and experience collaborating with IDs; ability to package technical content into learner-friendly formats. 

• Experience creating sample data sets, templates or sandbox environments for practice scenarios. 

• Comfortable creating quick demo videos, annotated screenshots and short screencasts or working with vendors to produce them. 

• Good project management skills — able to prioritize multiple content streams, manage dependencies with SMEs and meet delivery timelines. 

• Excellent written and verbal English; ability to write succinct technical instructions and to present technical concepts to non-technical audiences. 

Behavioural Competencies 

• Strong learner and user-focused mindset — designs content for what people actually do instead of theoretical explorations. 

• Clear communicator who makes complex topics simple and actionable. 

• Collaborative, curious, and comfortable learning new tools quickly. 

• Strong attention to detail and risk awareness (data handling, security). 

• Pragmatic problem solver — balances ideal learning design with real-world constraints. 

Essential Qualifications: 

• Bachelor’s degree in Computer Science, Information Systems, Instructional Design, Education, Human Factors, or a related field. 

• Minimum 2+ years' experience in a role combining domain technical work and learning/enablement (examples: digital adoption specialist, learning technologist, product SME for enablement, or learning analyst). 

• Demonstrated hands-on experience with at least two of the following sets: Office 365/Teams/SharePoint, Power Automate/Power BI, Miro/Smartsheet/other collaboration tools, or LLM/AI tooling. 

• Practical writing portfolio or samples of technical guides, labs, templates or job aids. 

• Fluent in English (speaking and writing) — required. 

Desirable 

• Certifications such as Microsoft 365 Certified, Microsoft Power Platform fundamentals, or equivalent tool certifications. 

• Experience creating prompt libraries / demonstrators for LLMs or practical AI use cases. 

• Prior experience in a global, matrixed organization or in life sciences / regulated environment. 

• Familiarity with Bloom/EdCast or common enterprise LXP/LMS platforms. 

Work Location: Mexico City – Santa Fe.

Hybrid model with a minimum in-office requirement of at least 10 (ten) days per month.