If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

This role is responsible for achievement of sales, service, operation goals for the Region Banking Centers, based on Webster's Strategic Guidelines. This position will provide leadership support throughout a Region. This individual assumes responsibility for the branch in the Banking Center Manager's absence as needed. They will work with existing clients and prospects to deepen the share of wallet and increase market share. The colleague will play a vital role in the coaching and development of banking center staff. This role will assist with completion of required operational tasks to help the banking center teams achieve/ exceed audits. Colleague will develop and maintain a strong partnership with various business segments through collaboration and communication with the ability to supervise and coach others.

What you will do

• Assists Banking Center Manager with achievement of banking center sales, customer service, P&L management, operations, and employee development.
• Assumes responsibility for the banking center in the Manager’s absence and always ensures exceptional client experience.
• Expected to achieve/ exceed individual sales, service & operations targets
• Responds to customers' needs by processing routine banking transactions accurately; prepare and compile client application/information to open accounts.
• Build COI’s by networking and prospecting to propagate the Webster brand and create value
• Successfully use lead management tools and resources to document activities, e.g., Salesforce
• Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to support Banking Center’s growth and profitability objectives.
• Assist with the completion of required audits and operational standards.
• Ensure compliance with Federal and State laws as well as bank policies and procedures. Meet/exceed branch evaluation requirements
• Provide mentorship and guidance to colleagues to adhere to sales and service process by demonstrating leadership skills and modeling the way.
• Ability to adapt to business needs with scheduling and supporting banking centers within a Region.
• Responsible for building strong relationships with the banking center teams they support, as well as collaborative partnerships with business lines.

Skills and Abilities

• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to travel to various Banking Centers within the regions.

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required
• Bachelor’s Degree in Arts/Sciences (BA/BS) or degree preferred

Experience Qualifications

• 3-4 years customer sales/service experience with 1-2 years supervisory experience. Demonstrated success in leading, coaching, and motivating required.

The estimated salary range for this position is $24.00 to $30.00 USD hourly. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

#LI-MM3

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.