Customer Support Specialist

Posted:
7/6/2026, 12:32:53 AM

Location(s):
Warsaw, Masovian Voivodeship, Poland ⋅ Masovian Voivodeship, Poland ⋅ Podlaskie Voivodeship, Poland

Experience Level(s):
Junior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Job Description

In particular, the assignments of selected candidate will cover:

  • Supporting BUs in managing the meetings & congresses organized by our company or by 3rd Parties.
  • Establishing robust knowledge of internal processes, act as internal Center of Excellence
  • Acting as Compliance Champion - preparation of Compliance-related requests in internal systems, driving compliance check for vendors, assisting field force and other business activity owners with the required steps
  • Ensure all internal process is made accurately and on time, with all the necessary compliance requirements
  • Issuing purchase orders and payments requests. Managing invoice accounting, processing purchase orders and work directly with suppliers ensuring good communication between both parties
  • Issuing contracts and driving internal compliance process
  • Verification of received documents (invoices, quotations, offers etc.), checking payment runs and overdue payments.

 

Required qualifications

  •  Fluent Polish and English language
  •  Positive ‘can do’ attitude. Strong ownership and business acumen
  •  Team player, strong communication skills
  •  Min 2 years of experience in similar role, preferably in the Health Care industry
  •  Demonstrated motivation and focus on achieving measurable, tangible result.
  •  Customer focus, excellent customer relationship
  •  Advanced PC literacy - proficient use of MS-Office (Word, Excel, Power Point, Outlook) and IT assets in general
  •  Willingness to keep learning

Required Skills:

Business Acumen, Customer Service Management, Customer Support, Document Management, File Management, Payment Handling, Purchase Order Management, Sales Services, Supplier Contact, Vendor Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

07/13/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Merck

Website: https://www.merck.com/

Headquarter Location: Rahway, New Jersey, United States

Employee Count: 10001+

Year Founded: 1891

IPO Status: Public

Last Funding Type: Post-IPO Equity

Industries: Biotechnology ⋅ Health Care ⋅ Medical ⋅ Pharmaceutical

Visa Sponsorship: Sponsors work visas