Customer Service Associate - Dutch Speaker
Location: Dublin, Ireland or London, United Kingdom
Contract: Permanent, Full Time
Work type: Hybrid
The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, and is vital to our team.
Please note: C1 level and above in both English and Dutch (written and verbal) is required for this role
Benefits for qualifying employees at Getty Images Health Insurance Health Insurance is through Irish Life Health. Our plan covers you for day-to-day costs that can add up. Getty Images covers 100% of the individual employees cost and you have the option to add your spouse or dependents at an additional cost. Time off Work/life balance is important to us In addition to public holidays, Getty Images offers 25 paid holidays per year. Company Paid Holidays Employees enjoy company-paid holidays for each of our global locations. Group Life and Disability Group Life and Disability is through New Ireland Assurance. Getty Images pays 100% of the cost and all employees are automatically enrolled in this benefit from the first day of your employment. Employee Assistance Programmes We have 2 different Employee Assistance programmes. These are both free, confidential counselling and advice services available to employees 24 hours a day, 365 days of the year. Pension Through our provider Aviva Life and Pension, all employees can participate in our Pension Plan. Getty Images will match 100% of your contributions, up to a maximum of 5% of your base salary! Learning & Growth We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more. __________________________ Who We Are: Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe. Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy. Help us move the world with images! Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers. Getty Images works with over 516,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 520 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter. Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation. Leadership Principles As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally. We are trustworthy, transparent, and honest We love character, authenticity, and integrity. We always raise the bar Excellence is our norm; we get better through endeavor, curiosity, and speed. We collectively bring solutions We love debate but collaborating to solve problems for ourselves and our customers is everyone’s responsibility. We care, are kind, courteous, and respectful We will not tolerate rudeness. We reject biased behavior and discrimination We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible. We are inclusive of different voices, perspectives, and experiences Diversity and inclusion are never done, but we are passionate in their pursuit. We are one Getty Images with no silos We share goals and accountability; we and actively seek information and expertise; we make time for our peers. We deliver on our commitments, and commercial goals With one voice and shared accountability. We put the customer at the heart of everything we do We listen to, anticipate, and exceed customer needs, adapting as they evolve. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply. Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email
[email protected]. Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life. For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends. Find Getty Images on Facebook, Twitter, Instagram, LinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery. Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.
Benefits for qualifying employees at Getty Images
Health Insurance
Health Insurance is through Irish Life Health. Our plan covers you for day-to-day costs that can add up. Getty Images covers 100% of the individual employees cost and you have the option to add your spouse or dependents at an additional cost.
Time off Work/life balance is important to us
In addition to public holidays, Getty Images offers 25 paid holidays per year.
Company Paid Holidays
Employees enjoy company-paid holidays for each of our global locations.
Group Life and Disability
Group Life and Disability is through New Ireland Assurance. Getty Images pays 100% of the cost and all employees are automatically enrolled in this benefit from the first day of your employment.
Employee Assistance Programmes
We have 2 different Employee Assistance programmes. These are both free, confidential counselling and advice services available to employees 24 hours a day, 365 days of the year.
Pension
Through our provider Aviva Life and Pension, all employees can participate in our Pension Plan.
Getty Images will match 100% of your contributions, up to a maximum of 5% of your base salary!
Learning & Growth
We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more.
__________________________
Who We Are:
Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.
Help us move the world with images! Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers.
Getty Images works with over 516,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 520 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.
Leadership Principles
As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.
We are trustworthy, transparent, and honest
We love character, authenticity, and integrity.
We always raise the bar
Excellence is our norm; we get better through endeavor, curiosity, and speed.
We collectively bring solutions
We love debate but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.
We care, are kind, courteous, and respectful
We will not tolerate rudeness.
We reject biased behavior and discrimination
We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.
We are inclusive of different voices, perspectives, and experiences
Diversity and inclusion are never done, but we are passionate in their pursuit.
We are one Getty Images with no silos
We share goals and accountability; we and actively seek information and expertise; we make time for our peers.
We deliver on our commitments, and commercial goals
With one voice and shared accountability.
We put the customer at the heart of everything we do
We listen to, anticipate, and exceed customer needs, adapting as they evolve.
We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply.
Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email
[email protected].
Visit Getty Images at
www.gettyimages.com to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life.
For company news and announcements, visit our
Press Room, and for the stories and inspiration behind our content, visit
Stories & Trends.
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.