Scholarship Analyst

Financial Aid Scholarships

Regular, Exempt, Grade 1.3

Location: Hybrid (Remote with one day a year in Adelphi, MD)

University of Maryland Global Campus (UMGC) seeks a Scholarship Analyst in the Office of Financial Aid. UMGC is one of 11 degree-granting institutions in the University System of Maryland (USM). Working adults, military personnel, and other students around the globe are achieving their academic goals through UMGC's innovative educational options, including online instruction, accelerated academic programs, and classroom-based courses taught during the daytime, evenings, and weekends. Currently, more than 42,000 students attend UMGC nationally, and an additional 37,000 students attend UMGC at on site classes in more than 25 countries throughout the world; about 58,000 students are active duty military, veterans, and their families. In 2012, UMGC had over 262,000 online course enrollments.

Reporting to the Assistant Vice President of Scholarships, the Scholarship Analyst will assist with various scholarship programs including institutional, state, and private programs.  The analyst will also ensure quality customer service and delivery of student aid to prospective and current students and assure compliance with federal, state and institutional guidelines.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Responsible for the administration of assigned UMGC managed scholarships in full compliance with all applicable state and institutional policies including the selection of recipients
• Delivers outstanding customer service to students with scholarship questions
• Troubleshoots to resolve problems for students in assigned scholarship programs
• Delivers outstanding customer service to colleagues in other UMGC Offices, USM and scholarship donors
• Prepares scheduled and term end/year end reports for all assigned programs 
• Remains current on all federal, state, and institutional regulations and policies focusing specifically on scholarship programs
• Other job-related duties as assigned 

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree required from an accredited institution of higher learning and a minimum of one (1) year of professional experience in higher education, accounting, business or customer service.
• Excellent interpersonal, verbal and written communication skills; demonstrated experience with computerized office systems including but not limited to:  Microsoft Office applications such as Excel, PowerPoint, Word.
• Demonstrated ability to prioritize and manage multiple tasks and experience providing customer service in a timely and proficient manner

PREFERRED EDUCATION AND EXPERIENCE:

• Experience with PeopleSoft and Salesforce
• Experience with administering state and institutional scholarships

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at [email protected]. 

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$51,000.00 - $57,000.00