Base Management has been identified as one of the essential enablers of TalkTalk's growth and we’re seeking to grow our customer base.

You’ll develop strategies for maximising revenue and utilisation of TalkTalk products and services. You’ll nurture and loyalty programmes, end of contract notifications, annual best tariff notifications, product up-sell campaigns, race to full fibre / ethernet. You’ll also lead a team to deliver objectives.

You’ll lead customer contact strategy, developing activities for customer value growth, customer satisfaction, customer retention and uptake of new products and services from the existing customer base.

You’ll coordinate across data science, insights, trading and customer marketing to develop and deliver the base management plan.

Key KPIs are contract to contract enrichment, churn rate, lifetime value, cross-sell and VAS penetration.

About you

You’ll have previous experience of base management/commercial management. You will have also developed and worked with scenario models/financial models. You’ll have regularly presented to senior stakeholders, built and presented business cases, you’ll have the tenacity, resilience and influencing skills and have good business acumen and self-awareness

Ideally, you’ll have degree level education in a relevant subject, previous people management experience and knowledge of the UK telco market. You’ll have an understanding of broadband technologies, experience of commercial marketing and experience of customer base marketing. You’ll also have reported on performance outcomes.

The Benefits

We understand the importance of recognising and rewarding our colleagues. In addition to your base salary, you will be provided with a company bonus/commission, pension scheme, private healthcare cover, income protection and life assurance.

We also:-            

• Embrace flexible working
• Encourage you to participate in a development programme that will be led by you, supported by your line manager and backed by the business.
• Offer free TalkTalk broadband and TV
• Wellbeing and recognition schemes
• Offer a range of discounts on shopping

On top of all this, you get to choose your benefits flexibly around what works best for you!

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.