Senior Manager, Product Management - Wallet and Cards Onboarding – Miami, FL
Are you passionate about revolutionizing the FinTech landscape? Do you thrive on driving customer conversion, engagement, and service utilization? Are you excited about creating financial access, building digital wallets and banking services from the ground up? If so, we have the perfect opportunity for you!

Western Union powers your pursuit
We are looking for an innovative and dynamic Wallet and Cards Onboarding Product Management Senior Manager to join our team.

Role Responsibilities:

• Champion Customer Success: Lead efforts to convert, engage, and retain customers by delivering seamless and customer-centric onboarding experiences.

• Master Compliance and Risk: Utilize your deep understanding of KYC processes, AML regulations, and compliance requirements to balance risk and reward effectively.

• Solve Complex Problems: Apply strong analytical and problem-solving skills to tackle intricate issues related to compliance and customer onboarding.

• Collaborate Across Teams: Work with legal, compliance, engineering, and marketing teams to ensure smooth and efficient onboarding processes.

• Communicate with Impact: Use excellent communication and stakeholder management skills to articulate product vision, updates, and requirements clearly.

• Focus on User Experience: Drive user research, usability testing, and incorporate customer feedback to continually enhance the onboarding process.

• Innovate and Automate: Proactively identify opportunities for automation and leverage technological advancements to improve efficiency and user satisfaction.

• Lead Projects: Manage multiple onboarding initiatives with strong project management skills, prioritizing tasks, managing timelines, and delivering projects on schedule.

Role Requirements:

• 8+ years of financial industry experience, preferably in Digital Consumer Banking.

• Bachelor's degree required; MBA preferred.

• Proven experience in product management, particularly within the financial services or fintech industry.

• Hands-on experience with KYC processes and regulatory compliance.

• Experience managing the full product lifecycle, from strategy and development to launch and iteration.

• Product life Cycle and E2E product development .

• Familiarity with product management tools (e.g., JIRA, Confluence, Trello).

• Strong analytical skills and experience with funnel conversion metrics (PowerBI, Quantum Metrics, Adobe).

• Expertise in Cards, Banking, and Money Transfer KYC processes.

• Understanding of data privacy regulations and data protection practices.

• Ability to analyze data to uncover trends, insights, and improvement areas.

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – specific benefits include: 

·         Family First Program 

·         Flexible Time off 

·         Medical, Dental and Life Insurance 

·         Tuition Assistance Program

·         Parental Leave 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

#LI -RC1  

#LI-HYBRID

Estimated Job Posting End Date:

09-16-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.