JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service. This GE Healthcare-facing role combines passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Concierge will increase engagement and partnership between JLL, service partners, and GE Healthcare to provide superior service delivery while implementing workplace experience programs.

Key Responsibilities

Workplace Experience & Service Delivery

• Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services

• Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards

• Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction

• Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors

Guest Management & Security Support

• Verify visitors access and support the visitor’s host by escorting them into the facility in a safe and proper manner

• Adhere to Lobby Area Standards and maintain professional reception environment

Communication & Stakeholder Engagement

• Maintain Concierge site communication channels and respond to requests in timely manner

• Ensures accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication

• Support the communication lead with weekly and monthly concierge communications, including assisting with content research, sourcing and distribution for site newsletters, alerts, and service updates

• Communicate campus updates to workplace stakeholders

• Collaborate with the communication lead to maintain accurate welcome FAQs, site maps, and general site signage, ensuring a frictionless experience for employees and guests

• Manage a site engagement calendar promoting a culture of inclusivity

Meeting Coordination & Event Support

• Manage conference room bookings and resolve scheduling conflicts

• Pre-meeting preparation and meeting room set-up coordination

• Support the meeting hosts as needed by coordinating catering orders and delivery

• Offer first-level support for AV and technology needs, both on-site and virtually

• Assist with GE Healthcare campus events to ensure flawless delivery and community engagement

Facility Standards

• Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained

• Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management

• Maintain the security processes and protocols for the GE Healthcare occupied spaces

• JLL concierge will support the site emergency response procedures. However, JLL concierge shall not act as a first responder during emergencies.

Strategic Initiatives

• Work with key account stakeholders to organize and operationalize engagement events

• Facilitate Workplace Experience Programs including Journey Mapping

• Engage in continuous improvement and innovation initiatives

• Identify potential risks and escalate appropriately

Collaboration & Partnership

• Build connections and network throughout the hospitality industry to elevate guest experiences.

Required Qualifications

Other Qualifications

Salary/Comp: $23.50 - $25.50 per hour

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

48,880.00 – 53,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Waukesha, WI

Job Tags:

Audiovisual Equipment, Audiovisual Equipment, Business Office, Client Facing, Client Relations, Collaborating, Communication, Community Outreach, Concierge Services, Continuous Improvement, Emergency Response, English Language, Facility Management, Food Services, Hospitality, Interpersonal Communication, Interpersonal Relationships, Mandarin Chinese Language, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Multilingualism, Multitasking, Occupational Safety and Health {+ 19 more}

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.