Company:

Mercer

Description:

We are seeking a suitably experienced and qualified individual to bring their expertise, insight and knowledge to a key role within a vital area of the organization. This role will be based in Hong Kong.

Mercer Marsh Benefits Leader Hong Kong

Mercer Marsh Benefits (MMB) is a market leader in Employee Benefits and specialized risk solutions, offering clients a broad range of insurance intermediary services, complemented by risk management advisory and consultancy services worldwide. MMB is a combination of Mercer and Marsh local offices round the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals, located in 135 countries, and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions. Our Health and Benefits consultants work with a wide range of companies to help them assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees. H&B consultants advise clients on best practices, financial management, compliance, communication and administration of health and benefit plans.

What can you expect?

Reporting to the President, Mercer Hong Kong, with a dotted line to the MMB Leader, Asia Pacific (based in China), this role leads and is accountable for all aspects of the MMB Hong Kong P&L, including the sustainable growth and ongoing innovation of this key business within the Asia region. The successful candidate will also lead complex client engagements, with accountability for revenue and profitability of client accounts and projects. This role is a member of the Hong Kong Executive Leadership Team and is critical in driving this business’ future growth and success through long-term business strategy, direction and focus.

For this role, the business requires a seasoned executive with strong, visible and reputable leadership in the marketplace with the ability to win new business, along with the commercial acumen, knowledge and experience in the Employee Health & Benefit space in the Asia region, a deep understanding of the sector and outstanding stakeholder management. The successful candidate will lead a team of approximately 100 staff, with significant revenue responsibility.

We will count on you to:

• Develop and execute business vision and strategy in line with overall business objectives and financial targets.
• Drive growth from new business and diversification of market sectors. Generate revenue through the acquisition of new clients, cross-selling to current clients and extending current client engagements.
• Promote and grow internal relationships and foster collaboration with key stakeholders across the organization. Partner with Marsh Risk Hong Kong to enhance collaboration and maximize opportunities.
• Manage and grow key customer relationships and oversee the quality of customer accounts and service delivery across the business.
• Determine the full scope of services provided to the client and set roles and responsibilities within the client team. Oversee multiple project managers, ensuring the team is within budget, on time and producing work consistent with client expectations. Clarify and resolve unique and difficult issues related to client deliverables.
• Develop and execute innovative initiatives.
• Contribute to the development and implementation of business strategy through strong leadership and operational effectiveness.
• Ensure all facets of operations meet bottom line and profit targets, quality standards and customer expectations.
• Develop and implement market service standards and processes.
• Drive operational excellence across the business through efficiencies, innovation and technology.
• Contribute to the development and implementation of continuous improvement programs, consistent operational frameworks and customer focused initiatives.
• Lead, motivate and develop staff to achieve the goals of the business and customer strategy and targets.
• Provide significant contribution to local, regional and global leadership meetings and forums as appropriate and represent MMB Hong Kong across the organization, to clients and in the market place as an ambassador and thought leader.

What you need to have:

• At least 15 years' experience in the employees’ benefits arena, ideally focused on Hong Kong and broader Asia markets, with a record of driving growth and retention directly with clients, especially at the executive level. Local on-the-ground experience is preferred.
• Influencing and persuading skills with the ability to drive activities and growth across various areas of the organization.
• Proven strategic planning skills, business acumen and a bias for action and results.
• Dedication to quality in all aspects of work performance and client services, with a passion for excellence.
• Solution focused approach and attitude.
• Intellectual depth to translate concepts into reality. A catalyst for ideas and change both internally and externally.
• People management, mentoring and leadership skills. Record of achievement in building sizeable teams to drive continued growth and success.
• Excellent interpersonal and negotiation skills; a team player who naturally maintains solid working relationships with colleagues and other relevant stakeholders.
• Outstanding communication style; able to effectively associate with various audiences, adapting approach as appropriate. Sound listening and comprehensive skills a must.
• Commitment to professionalism and providing high-level client service to exceed client expectations.
• Ability to work independently with limited supervision while managing a fast-paced environment.
• Strong communication skills in English with a strong preference for Cantonese and/or Mandarin language capabilities.

What makes you stand out? 

• Strategic Leadership - Define, evaluate and communicate long and medium-term objectives for defined clients. Focus activities on the achievement of a vision or desired long term outcome.
• Results Focused - Expertise in delivering quality and consistently strong results.
• Communication and Influence - Convey written and verbal messages effectively to various audiences, adapting approach as appropriate. Display sound listening and comprehensive skills.
• Innovation - Develop new and alternative approaches to existing practices, create new or improved processes, solutions, products and services. Maintain an openness to experiment with alternative approaches.
• Collaboration – Act as a connector across the organization, bring colleagues together to bring the best of the enterprise to client solutions.
• Decision Making - Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions; use effective approaches for choosing a course of action or developing appropriate solutions; take action that is consistent with available facts, constraints and probable consequences.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.