Senior Manager, Reporting – Field Operations, GBS 

• Location: Guadalajara, Mexico (No relocation package available)

• Reports to: Director, Commercial Reporting & Analytics 

• Relevant experience: 7+ years in field reporting; 3+ years people leadership in global delivery environments 

• Work Model: Hybrid 

Leverage technology to impact patients and ultimately save lives  

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.  

In GBS we dare to change the way we work – we are brave, resilient and take smart risks with a focus on simplifying the way we work.  Through our global scale and diverse services, we look to drive value through our innovation and expertise.  This requires a team who see no boundaries, can collaborate and challenge the norm and feel empowered, motivated and engaged.   

In our role as a Global Business Services (GBS), we are passionate about working smarter, to free up time, free up money, protect value and provide new capabilities to the enterprise – all to push the boundaries of science to deliver life-changing medicines.  

Role Summary:  

Own day-to-day operational execution across GBS, Global field operations (GFO) service lines—on-platform reporting, off-platform reporting, sampling/analytics—ensuring outputs are accurate, timely, stable, and continuously improving. Convert prioritized business requirements into delivery plans, sprints, and releases; maintain production reliability and SLA adherence; integrate delivery with data engineering and cross-functional stakeholders across Chennai and Guadalajara. 

Key Responsibilities 

• End-to-End Delivery Leadership and Governance: Lead sprint planning, capacity planning, release management, and operational performance reviews; ensure outputs meet quality, accuracy, and timeliness standards. 

• Production Stability and SLA Management: Oversee SLAs, incident management, and escalation response; minimize unplanned work (hot fixes, urgent requests) and maintain environment stability. 

• Integrated Operating Model: Integrate on-platform, off-platform, sampling, and data engineering workstreams into a cohesive operating model; standardize workflows and eliminate silos. 

• Technical Feasibility and Estimation: Complete feasibility assessments within five business days of intake; provide effort estimates; ensure validated technical requirements before sprint start; maintain accurate capacity planning. 

• Quality Assurance and Defect Prevention: Implement robust QA frameworks; strengthen test coverage and early defect detection; maintain release protocols and audit readiness with complete documentation (logic maps, SOPs, data flows, release notes). 

• Continuous Improvement and Innovation: Deliver measurable process improvements each quarter (cycle-time reduction, automation, defect prevention, documentation updates); introduce technologies/methods that elevate analytics and reporting capability. 

• Cross-Functional Partnership: Collaborate with Commercial IT, critical operations, PMO, Solution Owners, developers, and data engineers; provide consistent operational updates to GBS/GFO leadership; prepare teams for changing business priorities. 

• Global Team Leadership and Talent Development: Lead and mentor global teams in Chennai and Guadalajara; establish role clarity, standards, and a culture of continuous learning; manage resource allocation, hiring plans, and succession. 

• Operational Reporting and Insights: Develop and maintain operational dashboards, quality indicators, and throughput metrics; deliver monthly dashboards and quarterly insights highlighting trends, bottlenecks, and recommendations. 

Qualifications, Skills, and Attributes 

• Education: Bachelor’s degree in engineering, or related field 

• Experience: Minimum 7 years in sales data/analytics, field effectiveness, field reporting; 3+ years of people leadership in global environments. 

• Tools and Domain: Proficiency with BI tools (Power BI, Qlik, MicroStrategy); Working knowledge of CRM platforms (Veeva/Salesforce), data platforms (Snowflake/Azure), and integration concepts (ETL/APIs).  

• Competencies: Strong project management, governance, and organizational skills; excellent communication; demonstrated process improvement and operational excellence; ability to operate across time zones. 

Why AstraZeneca

Join a high-impact global delivery team that powers commercial decision-making. You will build a cohesive operating model across service lines and geographies, delivering predictable, high-quality outputs that enable our customer-facing teams to perform at their best.