Job Description:

Representante de Soporte Técnico

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enable customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

Requisitos

• Contar con una formación relacionada como técnico, tecnólogo en sistemas, telecomunicaciones, electrónica o carreras afines
• Conocimientos en solución a incidentes en ambientes de microinformática, solución a problemas de red, manejo de herramienta de gestión ITMS (Service Now), donde tuvieran que recibir casos, documentar y cerrar.
• Conocimiento de los sistemas operativos Windows, Mac ·Deseable no obligatorio” y Microsoft Office Suite.
• Conocimiento y experiencia en solicitudes de servicio, gestión de incidentes, problemas y procesos de cambio
• Experiencia en la resolución de problemas de hardware y Software
• Mínimo 2 o más años de experiencia laboral en Soporte a usuarios y microinformática.
• Buenas habilidades de comunicación y resolución de problemas
• Conocimiento básico de conceptos y protocolos de redes de datos
• Conocimientos basicos en infraestructura IT
• Conocimiento básico en procesos ITIL

Competencias

• Trabajo en Equipo
• Comunicación & Empatía.
• Adaptación al cambio
• Trabajo bajo presión

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.