Job Description:

Mobile Repair Technician, Team Leader

Location: Remote, UK

Are you looking for an exciting career in the technology industry?

Likewize is the premier global boutique for device protection and pre-owned solutions. From phones to smart home devices, we care for the tech that powers everyday life.

About the role

Likewize delivers a world class service, we come to you mobile phone repairs. With our teams expanding we need an additional Team Leader to look after the day-to-day management of the fleet. You will be a confident and outgoing induvial with a passion for developing people. Your role will be vital to ensuring the team’s performance is on track to hit both internal and external KPI’s.

Primary Responsibilities

• Respect the value of information by following Likewize data protection / information security policies and procedures.

• Monitor your teams’ routes and move jobs if it increases productivity.

• Monitor team’s productivity – ensure jobs are on correct status at the end of the day.

• Assist with changing colour/model on device via admin if no payments needed.

• Assist your team with booking revisits if having difficulty.

• Monitor your team’s job completion and overall performance, status selection and BER actions.

• Team 121’s along with technician visits when required.

• Monitor absence and carry out return to works.

• Respecting the value of information by following Likewize's data protection / information security policies and procedures

Requirements

• Have previous experience with repairing Mobile Phones.

• Excellent communication and leadership skills.

• Strong organisation and ability to take control of certain situations.

• Recognise when training is required and monitor performance coaching.

What do we offer?
At Likewize, we care about you and your progression. We offer:

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Free onsite gym

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

• Cycle 2 Work scheme

Ensure Fairness & Embrace Differences

Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity. If you require any accommodations during the application or interview process, please let us know — we’re here to help.