• Permanent full-time opportunity
• You're passionate about growing our business through improving customer obsession
• Together we can achieve big goals and empower our customers

See yourself in the team

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. Within RBS, Everyday Products is focussed on building innovative and value creating everyday products for all Australians. It is our role to drive sustainable growth of everyday transaction account products by delivering exceptional experiences for customers.

Specifically, you will work within the Everyday Products Value Stream and focus on delivering leading experiences and propositions for our Everyday Banking customers. In this role, you will be working closely with product managers, product designers and engineers to solve complex problems in ways our customers love.

Do work that matters

We currently have two roles available, one Chapter Lead role, and one Senior Product Manager role. 

As a Chapter Lead, you will play a key role in the Everyday Products squad. Reporting to the Everyday Banking Chapter Area Lead and partnering with the Product Owner you will coach and develop a team of product professionals ensuring they have the skills for both now and in the future. You will also support the squad by leading and owning initiatives from strategy development and ideation through to execution with other squad members. If you want to make an impact on both our peoples’ and customers' lives, this could be the right role for you.

As a Senior Product Manager, you will report into the Chapter Lead, Everyday Accounts and play a key role in shaping and scaling bold propositions that solve real customer problems, making banking frictionless, insightful, and empowering. With innovation at the forefront, this is a fascinating time to be joining the team.

In both roles, your experience as a senior product professional will be crucial in designing and executing initiatives to deliver against our customer and business priorities, leveraging your expertise in using data, customer research and agile ways of working. Over time, you will be expected to bring to the team a strong understanding of our business and our customers to ensure we are creating products our customers love.

In your first 12–18 months, you will:

• Problem solve and experiment with the team on new everyday customer propositions, aligning back to our product vision and strategy
• Coach and develop a team of product professionals with the skills they need for both today and in the future
• Validate ideas through customer research, data insights, and rapid experimentation
• Make recommendations and execute on product initiatives that drive Net Promotor Score (NPS) outcomes and sustainable growth of everyday transaction account products, working hand-in-hand with delivery teams and navigating governance frameworks to do so
• Design end to end journeys from discovery to launch, across mobile, web and core platforms
• Partner with engineering, design, analytics, risk, and operations for smooth delivery and continuous iteration
• Influence your teammates, colleagues, stakeholders and the leadership team through your use of data logic and customer insights

What you’ll bring

• Previous product experience, particularly delivering customer-facing digital products, ideally fintech, banking, or high-growth platform companies with measurable growth and engagement results
• Proven experience in leading and developing a team of product professionals.
• Customer obsession at your core
• An advanced strategic mindset and ability to translate trends, data, insights, research into clear product direction and opportunities
• Advanced experience in product discovery, experimentation, Lean/Agile methodologies and working in squad-based models with particular focus on creating requirements and managing dependencies
• Technical fluency and ability to interface effectively with engineers across the stack (mobile, APIs, backend)
• Craftsmanship and high regard for UX detail, performance, reliability, and accessible design
• Excellent verbal and written communication
• Growth mindset and high learning agility
• Risk mindset – all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
• Tertiary qualification in a business or related field

Advertising End Date: 18/01/2026