Join us as an Assistant Director  

• We’re looking for someone to manage customer service activities and process instructions and requests
• You’ll be analysing and interpreting enquiries to determine customer needs and providing them with solutions
• This is an opportunity to prosper in a supportive and collaborative environment where we’ll help you build upon your existing skills
• If you don’t currently live in Jersey, you’ll need to specifically state in your CV that you have the right to live and work here to be considered for this role 

What you'll do

In this key role, you’ll act as the primary point of contact for offshore offices, processing customer instructions and requests. You’ll be inputting customer information onto our systems accurately and in a timely manner and acting in accordance with regulatory requirements and standards. We’ll look to you to make sure that the correct policies and procedures are followed at all times.

You’ll also be:

• Preparing client correspondence, including credit applications
• Contributing to the coordination of workflow to deliver client satisfaction
• Working as part of a unified team and supporting other team members
• Undertaking training and development in planned processes and activities

The skills you'll need

In this role, you’ll need a broad knowledge of financial products and services. You’ll have meticulous attention to detail and analytical skills with a good knowledge of the financial services and banking marketplace. If you have an understanding of institutional banking clients, products and services, this would also be an advantage.

You’ll also be expected to have:

• A strong track record of working within a regulated investment or banking advice environment
• Experience in issue management and resolution, and complaint handling
• Excellent interpersonal and verbal and written communication skills

How we'll reward you

You’ll be joining us on a competitive salary of between £47,643 and £56,050 per year, depending on your experience. You’ll receive a contribution to help you save for retirement too, plus you can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. 

Hours

35

Job Posting Closing Date:

16/08/2024

Ways of Working:Hybrid