Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Wireless Networking SME/Expert(L3/L4):
We are seeking an experienced Network Engineer (L3/L4) with expertise in advanced wireless networking technologies. Design and deploy secure and scalable wireless networks.
The successful candidate will be responsible for providing network design, implementation, Tier 3 troubleshooting for Global Organization. You will work closely with cross-functional teams to deliver high-quality network solutions, resolve complex issues, and contribute to the continuous improvement of network performance. Shall prepare the detailed implementation plan for migrations and technology refresh.
? Lead the design and deployment of scalable and secure Extreme Wireless networks, optimizing WLCs and APs for optimal coverage and performance.
? Prepare the HLD, LLD and project Implementation/build plans
? Act as the final escalation point for complex wireless issues, resolving connectivity, coverage, and performance problems using tools like Wireshark and Extreme Networks tools.
? Configure and manage wireless security protocols (WPA2/WPA3) to ensure secure network access and implement security best practices.
? Continuously monitor network performance using tools such as Extreme Cloud and SolarWinds, providing recommendations for improvements and ensuring optimal throughput.
? Provide performance reports and ensure high availability of wireless networks.
? Integrate wireless solutions with existing Layer 2/Layer 3 network infrastructure (switching, routing, MPLS, etc.).
? Collaborate with other IT teams (security, operations, etc.) to ensure smooth integration and optimization of wireless solutions in the overall network architecture.
Technical Skills: Strong Design, Implement, troubleshooting and analytical skills with the ability to resolve complex network issues. Configure and manage Wireless LAN Controllers (WLC), Access Points (APs), and wireless security protocols (WPA2, WPA3, etc.) Especially Extreme Wireless products.
Troubleshoot wireless coverage, performance, and interference issues to optimize user experience.
In addition to the Wireless, need the L2/L3 level of Routing switching, MPLS, foundational firewall experience in mandatory on the Cisco and Check point and Extreme wireless.
Experience in IAC and configuration tool like Ansible.
Certifications (preferred): Cisco certifications: CCNA Wireless, CCNP, Extreme Wireless certified.
Summary:
As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level across all server and network areas, and troubleshooting at L1 and L2 levels.
Roles & Responsibilities:
- Expected to be an SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Ensure smooth operation of network infrastructures
- Implement and maintain network security measures
- Troubleshoot network issues and provide timely resolutions
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures
- Strong understanding of network protocols and technologies
- Experience with network monitoring tools
- Knowledge of network security best practices
- Hands-on experience with network troubleshooting
- Familiarity with network hardware and software configurations
Additional Information:
- The candidate should have a minimum of 7.5 years of experience in Network Infrastructures
- This position is based at our Pune office
- A 15 years full time education is required
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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