Senior Product Manager - Customer Service System

Posted:
10/29/2024, 4:05:51 PM

Experience Level(s):
Senior

Field(s):
Product

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

About the Opportunity

What You’ll Be Doing:

Lead the development, construction, and continuous optimization of the customer service system to ensure high performance and scalability.
Collaborate with the operations team to analyze the effectiveness of key operational processes and tools in various scenarios, identify improvement opportunities, and implement strategies to enhance overall efficiency.
Design and implement optimization plans to streamline workflows, driving increased productivity for the operations team.
Manage the training, feedback collection, and troubleshooting processes related to the customer service system, ensuring that all stakeholders are well-supported and any system issues are promptly addressed.

What We Look For In You:

Preferred majors include Computer Science, Software Engineering, Information Management, or related fields.

Over 3 years of experience in backend product management, with successful product cases preferred.

Familiar with software development processes, possessing good project management and team collaboration skills, able to effectively coordinate various resources to promote product implementation.

Strong demand analysis and logical thinking abilities, able to quickly understand and grasp business needs.

Strong self-motivation and innovative spirit, able to adapt to a rapidly changing business environment.

Proficiency in both Chinese and English.

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!

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OKX

Website: https://www.okx.com/

Headquarter Location: Victoria, Beau Vallon, Seychelles

Employee Count: 1001-5000

Year Founded: 2017

IPO Status: Private

Industries: Apps ⋅ Bitcoin ⋅ Blockchain ⋅ Cryptocurrency ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Information Technology ⋅ Internet ⋅ Web3

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