BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

AIA has an opportunity for a Senior Remediation Manager where you will be a key contributor to life insurance remediation activities within the broader L1 risk and compliance team. You will work with key stakeholders to scope, define and execute complex remediations in a timely manner in line with program methodology.

To do this successfully you will:

• Collaborate with key stakeholders on the scope of life remediation programs including design of remediation methodology and execution in line with requirements under RG277.
• Analyse and specify business, functional, and non-functional requirements for the delivery of system solutions to ensure effective problem resolution.
• Collaborate across business, technology teams and operational support functions to implement agreed changes to work practices, processes, and systems.
• Analysis of complex data sets to validate impacts and appropriateness of methodology.
• Write high-quality remediation plans and customer communication strategies in line with due diligence standards.
• Manage the end to end remediation project plan in line with business scheduling.

Successful applications will demonstrate:

• Extensive experience working on remediation programs within the Financial Services industry.
• Experience with Life Insurance & Superannuation operations and products
• Strong data analysis skills which include the ability to translate requirements ensuring they are clear and concise, continually refined with appropriate acceptance criteria and are well understood by the business and project teams.
• Strong personal leadership and a great communicator particularly in regard to presenting to senior stakeholders.
• Strong collaboration skills with internal and external stakeholders.
• Self-organised with a strong attention to detail
• Previous experience working in an agile environment

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.

Applications close COB Monday 27th August