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Job Category

Data

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Team:
Salesforce is looking for an addition to our expanding Data Center Operations team. To join this team, you'll need to have a passion for technology, and love working with the next generation of trust enterprise computing in the world. We're a fast-paced, agile, and innovative team. We're highly collaborative and work across all areas of our Data center technology stack. We focus on availability of our critical services for the business, qualify sophisticated compute changes, and trail-blaze new engineering solutions for the cloud.


As a key member of our team, you will work in a high-paced operations environment of Salesforce, the largest SaaS platform on the planet, working on the delivery and operations of scalable and innovative solutions for our modular compute infrastructure and proactively defending and securing our customers' data.

Responsibilities:

• Conduct all day-to-day operations for the Data Center

• Installation of racks/enclosures and preparation of equipment to be installed.

• Update cable management system as changes are made to data center cable plant

• Update asset management system as equipment is added and removed from the data center

• Define tasks for each project and work with all Tech and Prod teams to meet project timelines as well as provide status to team members and management on the completion of all tasks

• Provide all information to assist with Data Center capacity planning for space and power.

• Handle all vendor resources to complete tasks as defined in SOWs

• Manage relationship with providers to ensure day-to-day operational success

• Research new Data Center infrastructure equipment advancements and recommend changes as needed

• Conduct all audits as required by company policies

• Coordinate with the onsite delivery and shipping of all equipment.

• Will be part of an on-call weekly rotation shared across the APAC Engineering team

Required Skills:

• Excellent communication skills, both verbal and written in English and Japanese

• Bachelor's degree preferred or equivalent and relevant work experience

• Experience with Data Centers managing hardware assets

• Project management approach with the ability to handle tasks in short timeframes

• Extensive experience with rack and stack of server and network equipment installations

• Proven day-to-day experience working in large, fast-paced heterogeneous environments, critical production data centers and co-location environments

• Proven experience working with teams of onsite infrastructure build out engineers and vendors

• Experience with a large variety of different vendor hardware such as servers, storage, and network equipment.

• Familiar with the processes of pulling, terminating and testing copper and fiber network cabling. Experience with performing inventories of all cable, power cords and other infrastructure items.

• Experience in contributing to detailed project plans for programs involving multi-functional teams and sophisticated requirements

• Ability to multitask and manage numerous projects

• Demonstrated ability to coordinate issue resolution across departmental teams and global teams within multiple time zones

• Coordinating vendors, scheduling RMA's and on-site repairs as needed

• Experience with Asset Management systems

• Solid understanding of disaster recovery and business continuance methodology

• Strong sense of methodology, process, and metrics including familiarity with Agile and Scrum methodologies

Desired Skills:

• Consistent record of success and delivering results

• Strong interpersonal and relationship building skills conducive to team development

• Physical work ability to lift at least 20-30 kg on a regular basis (server lifts are in use)

• Ability to travel nationally or internationally for training and in support of our growing remote locations

Accommodations

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