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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Success Plan Sales team is seeking an outstanding seller to join our EMEA team. The successful candidate will be supporting our AMER business to position and sell our Signature Success Plan to our customers. The Signature bundle of Success Manager, Critical Support, and Proactive Monitoring are used to deliver Salesforce’s most proactive and personalized support experience.The Signature Sales Executive will be encouraged to scope opportunities and position the value proposition for Signature Success with internal and external customers. This individual will ensure our most meaningful customers invest in the appropriate support offering and resource mix. This is a sales role, and the primary measurement of success will be target attainment along with YoY growth in Signature revenue.

Duties & Responsibilities:

• Achieve and exceed targets for Signature Success plans across bookings, attach, upgrades, and conversions.

• Build relationships with relevant internal partners to review territories and identify strategies and opportunities to attach Signature Success plans.

• Evangelize Signature Success internally and externally.

• Collaborate optimally with other parts of the organization, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.

• Travel up to 20%

Qualifications:

• 5-7+ years of experience in license or professional services sales

• Experience growing accounts with large and complex pursuits ($M+)

• Outstanding consultative selling skills, with the ability to connect customer objectives and challenges to proposed solutions, demonstrating the associated business value

• Demonstrated ability to negotiate effectively, ensuring successful deal closures and efficient outcomes for all parties

• A background in business transformation and technology delivery roles is an advantage

• CRM + Data + AI application experience: Salesforce product experience is a plus

• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

• Ability to thrive in fast-paced, unexpected environments

• Excellent relationship-building skills with a proven track record of growing and nurturing relationships

• Strong written and verbal communication skills. English proficiency required

• Outstanding presentation skills are required including the ability to adapt style based on the audience and present sophisticated ideas

• A degree or equivalent proven experience is essential. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

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