***Candidate must reside in Costa Rica***

What are we looking for?

If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Professional Services team and looking for a technical expert with great relationship skills to assist Customers with implementation and advisory around SentinelOne’s Singularity platform.

Our Professional Services Consultants build and maintain relationships with customers in order to deliver exceptional quality services and mission-critical security solutions. Professional Services Consultants will focus on deploying and enabling SentinelOne solutions in complex enterprise environments meeting both technical and business needs. 

You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence!

What will you do?

• Act as the primary consultant for customer onboarding activities as they relate to cloud architectures and SentinelOne EPP Solutions.
• Assist with troubleshooting and debugging Sentinel deployments involving cloud environments and endpoint solutions.
• Deliver implementation, enablement, and advisory services for SentinelOne Endpoint and related cloud-based products and technologies.
• Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
• Work with customers as a trusted advisor, helping guide them on ongoing security best practices, platform management, and product usage.
• Represent and advocate for customer needs and issues across departments.

What skills and knowledge should you bring?

• Cloud Platforms: Good understanding of major cloud platforms (AWS, Azure, GCP).
• Containerization: Experience with containerization technologies (Docker, Kubernetes).
• Operating Systems: Highly proficient in Windows, Linux, and macOS operating systems (installation, configuration, administration, security best practices).
• Identity: Strong familiarity with Active Directory (AD), AD Security principles, Authentication and Authorization methodologies.
• Endpoint Detection and Response: Experience with EDR/XDR tools.
• Endpoint Management: Experience with SCCM, Intune, or similar endpoint management/deployment tools.
• Networking Concepts: Solid knowledge of networking concepts (TCP/IP) and cloud network designs.
• Automation and Scripting: Proficiency with automation tools or scripting languages (Python, PowerShell, Bash).
• Database Management: Experience with SQL queries.
• Security Practices: Strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations.
• Customer-Centric: Possess a customer-centric approach with a strong desire and ability to work with customers in a technical capacity.
• Field Services Experience: 5+ years in a field services role (professional services, pre-sales, support, etc.), preferably in a cybersecurity-related domain.
• Industry Certifications: Industry certifications showing domain expertise in cloud technologies and endpoint security solutions.

Why us?

• Flexible working hours and hybrid work model

• Vacation days, 3 Sick Days

• Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws)

• Employee stock plan in the form of RSUs (restricted stock units)

• Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching. 

• Life Insurance covered by S1 (for employees)

• Private medical care

• Global Employee Assistance Program (confidential counseling related to both personal and work life matters)

• High-end MacBook or Windows laptop.

• Home-office-setup allowances (one time) and maintenance allowance. 

• Yearly bonus program depending on the individual and company performance.

• Above standard referral bonus as per policy.

• LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings

• Company events for those who like to meet outside of work too (charity, offsite etc.) and much more