Product Manager - Platform & Customer Experience

Location - Bangalore

 

ABOUT US

Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its offerings.

Having pioneered a successful blueprint for disrupting the telco space in Singapore, Circles has since launched its own digital telco, Circles.Life, in Singapore, Taiwan and Australia. Circles has also partnered with other telco operators to launch digital services, enabling our partners to accelerate growth and capture market share within a short period of time.

Today, Circles is partnering with operators in 14 countries to deliver delightful digital experiences to millions of people through our businesses.

We are backed by global investors such as Sequoia, Warburg Pincus, EDBI Singapore and Founders Fund – renowned backers of industry-shaking innovators.

At Circles.life, we're revolutionizing the telecom industry with innovative digital products. We're seeking an experienced Product Manager to drive our Platform products, with a special focus on Customer Experience and Delight. The ideal candidate will be a strategic thinker with a passion for creating exceptional user experiences and driving product innovation.

Responsibilities:

• Drive the planning, development, testing, and launch of novel platform products that enhance customer experience and delight
• Lead innovation in product development, collaborating with a team of world-class engineers
• Take end-to-end ownership of the product lifecycle, from planning and design to delivery, quality assurance, and performance optimization
• Monitor and analyze product feedback to prioritize development features and continuously improve the customer experience
• Craft detailed user stories and product requirements that align with our customer-centric vision
• Define and track key metrics and KPIs to measure product success and customer satisfaction
• Prepare and deliver compelling product presentations, articulating product vision and strategy to stakeholders
• Act as a product champion, fostering valuable relationships with key partners and stakeholders
• Collaborate cross-functionally to ensure seamless integration of the platform product with other Circles.life offerings

Requirements:

• 10+ years of experience with 6+ years in product management, preferably in the telecom industry
• Proven track record in complete product lifecycle management, particularly in B2B2C or B2B environments
• Experience with project and product management tools (e.g., JIRA, Trello, monday.com, Confluence, Figma, Balsamiq)
• Strong understanding of technical architecture for complex, highly scalable applications
• Experience in launching SaaS, platform, or payments products
• Outstanding analytical and problem-solving skills, with experience in market research and deep technical analysis
• Exceptional communication and presentation abilities
• Ability to thrive in a fast-paced, ambiguous startup environment
• BS in Business, Marketing, or Technology (MBA preferred)
• SQL experience is a plus

What Sets You Apart:

• Deep understanding of customer experience principles and methodologies
• Experience in developing and implementing customer delight initiatives
• Proven ability to balance technical constraints with user needs and business objectives
• Track record of driving measurable improvements in customer satisfaction and retention
• Experience with data-driven decision making and A/B testing methodologies
• Familiarity with UX design principles and user research techniques

At Circles.life, you'll have the opportunity to make a significant impact on our platform product and shape the future of customer experience in the telecom industry. If you're passionate about creating products that truly delight users and thrive in a dynamic, innovative environment, we want to hear from you.

Join us in our mission to revolutionize the telecom industry and create exceptional experiences for our customers!