At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Concierge is responsible for providing services for hospital employees, patients, guests and visitors of the hospital in a prompt, professional and friendly manner. The Concierge provides personal assistance to its customers including errand services, offering directions and information, scheduling appointments, purchases and other personal errands.

The Concierge is responsible for providing services for hospital employees, patients, guests and visitors of the hospital in a prompt, professional and friendly manner. The Concierge provides personal assistance to its customers including errand services, offering directions and information, scheduling appointments, purchases and other personal errands.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Maintains pleasant, friendly and professional demeanor with all hospital employees, patients, guests and visitors of the hospital. Acknowledges and greets all customers within five feet with a professional and friendly demeanor. Uses customer’s last names during interactions. Answers phones using proper telephone etiquette.-30%
•  Provides customers with general information about the hospital, services and area. Arranges transportation services; dining reservations; food orders, pickup and delivery; golf tee times; flower orders and deliveries; spa/salon appointments; travel; veterinary appointments; dry cleaning drop off and pick up; etc. Provides miscellaneous personal errands such as banking services, gift shopping, automobile emission testing, car washes, copy center runs, car care services (drop off), DMV renewals and registrations, drop off cars as directed, grocery shopping and delivery, etc. Gift wrapping. Provides mailing and shipping services and tasks. Researches customers requested information. Provides notary services.-50%
• Places orders for office supplies for various hospital departments. Places orders for miscellaneous items such as online books, supplies, concert tickets, attractions, etc. Assists customers in event planning tasks. Provides house sitting services for customers. Escorts customers to hospital destinations via walking or pushing wheelchair.-20%

The total amount of time for all functions of the job - 100%

Education:

• High school diploma or general education degree (GED)

Required Licensure, Certification, etc.:

• A valid driver’s license and clean driving record

• Must be at least 18 years of age and be able to pass a criminal background and drug screen

• Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience:

• One to three month(s) related experience and/or training; OR equivalent combination of education and experience.

Knowledge:

• Knowledge of the principles of providing customer services.

Skills:

• Must be able to drive manual transmission and perform parallel parking.
• Must have personal vehicle that can be used to complete customer’s errands.
• Ability to read and write Standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
• Ability to operate a variety of vehicles including customer’s vehicles.

Authority to Act:

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

• The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.

I understand that every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties that I will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.  I accept that at any time there may be modifications or changes to the above job description.