Job Description:

AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship and practice management solutions that advisors use in helping clients achieve wealth, independence and purpose.

Position Summary:

The Transfer Support Administrator provides business support and operational enablement for the Transfer organization. This role serves as a transfer resource for internal teams by answering process questions, supporting escalations, maintaining SOPs and knowledge articles, completing basic reporting, and assisting with high-level reconciliation tracking.

This role requires strong working knowledge of incoming and outgoing transfers, ACAT, non-ACAT, DTC, asset transferability, and cost basis, with a focus on accuracy, consistency, customer service, and timely internal support.

We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office.

Responsibilities:

• Provide day-to-day support for transfer-related questions, issue resolution, and process guidance for internal teams and business partners.
• Respond to Salesforce inquiries, internal emails, support requests, and transfer process questions from cross-functional teams.
• Support transfer-related escalations by researching issues, identifying next steps, providing guidance, and partnering with appropriate teams to resolve open items.
• Serve as a subject matter resource for common transfer scenarios, including incoming and outgoing transfers, ACAT, non-ACAT, DTC, asset transferability, and cost basis.
• Complete basic reporting related to transfer support activity, open items, recurring questions, and operational trends.
• Assist with high-level reconciliation support by tracking known breaks, identifying aging or recurring items, and escalating issues to the appropriate owner.
• Maintain and update SOPs, knowledge articles, job aids, procedural documentation, and internal reference materials to ensure content remains accurate, current, and aligned with Transfer processes.
• Identify recurring questions, documentation gaps, process gaps, and knowledge gaps, and translate findings into updates to SOPs, knowledge articles, job aids, or internal guidance.
• Support process consistency by helping internal teams understand transfer requirements, procedural expectations, and appropriate handling of transfer scenarios.
• Assist with communication, testing, and validation activities related to transfer process, workflow, or system changes.

Required Qualifications:

• Bachelor’s degree or equivalent work experience, plus 2-3 years of Transfer, brokerage operations, financial services operations, or equivalent industry experience.
• Strong working knowledge of Transfer processes, including incoming and outgoing transfers, ACAT, non-ACAT, DTC, asset transferability, and cost basis.
• Experience supporting internal teams through operational questions, escalations, Salesforce cases, shared inboxes, or similar support channels.
• Ability to research issues, interpret procedures, identify next steps, and communicate clear guidance to cross-functional partners.
• Experience maintaining or updating SOPs, knowledge articles, job aids, procedural documentation, or internal reference materials.
• Ability to identify recurring questions, support trends, documentation gaps, or escalation themes and translate them into practical documentation or guidance updates.
• Strong attention to detail, organization, and judgment, with the ability to manage multiple priorities, complete basic reporting, track open items, and escalate risks or unresolved issues appropriately.
• Proficiency with Microsoft Excel, Word, Salesforce, and internal workflow or case management tools.

Preferred Qualifications:

• Subject matter expertise in Transfers, cost basis, asset transferability, ACAT, non-ACAT, DTC, and investment industry operations.
• Experience supporting high-level reconciliation review, break tracking, aging item follow-up, or escalation of reconciliation issues.
• Experience supporting process consistency, operational readiness, business enablement, or system/workflow change activities.
• Familiarity with operational controls, audit support, or regulated financial services processes.

Compensation: The Base Salary range for this position is between $60,000-$75,000.  

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits. 

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position. 

#LI-hybrid 

#LI-TE 1 

Who We Are & What We Offer:

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work. 

Our Mission 

Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values 

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.  

We believe in: 

• Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities. 

• Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships. 

• Unyielding Integrity, doing what’s right, always. Even when it’s hard. 

• Collective Respect, in being authentic, inclusive and valuing all voices while winning together. 

• Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.  

These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family. 

Our Culture & Benefits 

Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. 

• Flex Time or Paid Time Off and Sick Time Off 

• 401K – 6% Employer Match 

• Medical, Dental, Vision – HDHP or PPO 

• HSA – Employer contribution (HDHP only) 

• Volunteer Time Off 

• Career Development / Recognition 

• Fitness Reimbursement 

• Hybrid Work Schedule 

   

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.