Help Shape the Voice of a Brand Customers Trust 

Are you someone who enjoys connecting with people online, solving problems, and creating positive customer experiences? Do you know how to turn a customer interaction into an opportunity to build trust and strengthen a brand? 

At Window Nation, we're looking for a Digital Customer Support Representative to be the voice of our brand across social media, online review platforms, and other digital channels. In this role, you'll engage directly with customers and prospects, celebrate positive experiences, address concerns with empathy and professionalism, and help ensure every interaction reflects our commitment to exceptional service.  This is a Hybrid role with a schedule that requires 3 days in office / 2 days remote.

Working closely with the Brand Reputation Manager, you'll play a key role in protecting and enhancing Window Nation's online reputation while providing valuable customer insights that help improve our business.