Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Customer Engagement Sales Manager will be held accountable for achieving desired sales results, building a strong opportunity pipeline, driving outbound call thresholds, lead management & follow-up, and monitoring and analyzing daily/weekly/monthly dashboard metrics and trends. Tracking, monitoring and coaching the team in all aspects of their job, including time management, is essential.

The Customer Engagement Sales Manager is expected to be an expert in 3 things: Education, Metrics, and Motivation- Serve as coach & mentor to increase account management and professional selling skills & behaviors; Analyze metrics to ensure the team is spending their time on the highest value added activities; Creates a positive work environment that cultivates energy and excitement.

The Customer Engagement Manager should help the team successfully manage workload and balance between Sales and Support activities. The right candidate should establish trust and build strong business relationships with the Field.

Job Description

Scope of Responsibilities/Expectations:

• Drive high level organization goals and initiatives while ensuring appropriate alignment and engagement with key Inside Sales Organization strategic imperatives
• The position requires forecasting pipeline sales, monitoring results relative to dashboard measurements, and ensuring key performance indicators are met and inputted correctly.
• Daily/Weekly/Monthly reporting of information in a concise format to the VP is required
• The Customer Engagement Sales Manager is expected to be an expert in 3 things:  Education, Metrics, and Motivation- Serve as coach & mentor to increase account management and professional selling skills & behaviors; Analyze metrics to ensure the team is spending their time on the highest value added activities; Creates a positive work environment that cultivates energy and excitement.  The expectation of this role is to accelerate sales results, drive change and transformation and lead with passion and commitment with focus on each individual team member’s success. 
• The Customer Engagement Sales Manager will foster communication and interface directly with Field Sales and Field Sales Management. 
• Collaborates with VP on strategic vision, identifying new sales opportunities, and next generation Inside Sales concepts.
• Partners with VP on representing Inside Sales on strategic integration of new teams or businesses we acquire.  Defines implementation needs and go forward plan  
• Thinking strategically, develops and implements solutions that maximize our operational performance and value proposition. Analyze and monitor territory/regional data & trends and other operating metrics
• Demonstrates thought leadership by bringing new and innovative ideas forward that will continue to transform the organization through differentiation and delivering value to our key stakeholders
• Constantly evaluates the Inside Sales led product portfolio and engages with the product team (quarterly) to stay ahead of plans relative to new products we want to promote through an Inside Sales model
• Markets the talent and increases the visibility of the team.  Fosters and develops a pipeline of talent for outside sales and other business teams
• Closely aligned with Marketing Organization relative to Lead Management, Outbound Call Campaigns, Promotions, etc.
• Provide counseling and coaching of employees.  Utilizes reinforcing and corrective coaching skills
• Presents an open and approachable management style when leading the team or interfacing with multiple levels within the organization
• Builds productive working relationships (Senior leadership, NA OPS Staff, Sales Management, Marketing, Field Sales, etc.)
• Participates in territory/regional meetings and conference calls, as appropriate
• Travel as required (Approximately 25%)       

 
Specific Knowledge/Skills:    

• Strong understanding of our go to market strategy and Sales Way philosophy a PLUS
• Proven record of achievement in delivering sales results and developing collaborative  relationships
• Excellent analytical, verbal and written communication skills. 
• Time management and organizational skills and the ability to manage multiple priorities in a complex, fast-paced environment
• Exceptional presentation skills required. Will present at territory meetings, operations reviews, etc.
• Strong coaching skills required. Will provide daily guidance and mentoring
• Customer focused; detail and achievement oriented
• Ability to maintain a positive attitude in a high stress/fast paced work environment
• Confident individual who is willing to assume responsibility and hold people accountable
• Self-motivated with a high degree of drive and determination
• Strong individual contributor and team player
• Adaptive and flexible (changing technologies, processes, environments, goals)
• Ability to lead in a changing environment

#LI-RO1

Basic Requirements

• Bachelor's Degree with 2+ years of sales/public safety experience OR 4+ years of sales/public safety experience

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].