FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for executing transformation initiatives in relation to either a major activity such as a merger or acquisition or the ongoing improvement of effectiveness and efficiency of an AIA entity, a function, or a department.

The jobholder is typically responsible for the end-to-end delivery of a single project or workstream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits.

A. Project Management

1. Lead the transformation initiatives to achieve fast, simple and easy customer service that provides a consistent experience through traditional and digital channels.

2. Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Plans effectively around delivery constraints and optimize the plan to maximize benefits and minimize risk.

3. Enhance operations cost efficiency through active management of the project plan, scope, requirements, effort and resources, budgets and quality.

4. Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project.

5. Obtains buy-in from the project sponsor, steering committee and other business stakeholders for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule and scope changes

6. Sets the pace and operating rhythm, driving a culture of achievement and

ensures pace by identifying and removing barriers to project success.

7. Continually assess technology utilization in the insurance operations processes and develop annual plans for developments in key application systems.

8. Analyses management reports and derives insights from it to drive the right business decisions.

B. Other Admin and Management Functions

1. Communicates with all levels of management, directly or through channels, as the need arises. As Project Manager, he/she is in the best position to assess the situation of his/her project and come up with solutions to problems and suggestions for improvement.

2. Manages projects within the approved budget.

3. Performs such other duties that may be assigned by the superior from time to time to meet operational and/or other requirements.

C. Financial and Non-Financial Measures:

1. Delivery of Operations projects and transformation initiatives within allotted Time, Budget and agreed upon Scope.

2. Benefit Realization

3. Personal leadership, impact and influence.

D. Communication Requirements Internal and External:

1. Communicates with staff and managers of operations and other relevant departments. Communicates with all levels of management, stakeholders, directly or through channels, as the need arises.

2. Communicates directly with vendors or training outsourced providers, clients, regulatory bodies and the business community bearing in mind all the corporate values of the company. He/She may consult proper company authorities, as he/she deems fit, before making any communications externally

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.