Enjoy making a difference in peoples’ lives? Join our dynamic Contact Center team of Support Specialists for an opportunity to make a positive impact on members of your community day after day! In this role, you’ll have the rewarding opportunity of educating members about their accounts and overall services available to them at WSECU. You’ll serve as their digital support expert, advise them on card troubles and support them through fraud situations.

Our Contact Center is a unique one! You will not be rushed, you’ll take as much time as the member needs, understanding their journey and advocating for them.  You’ll take care of our members, and we will take care of you! For this position there will be comprehensive operational and soft-skills training. Ready to learn more!

Your day may include:

• Serving as a brand ambassador for members
• Being the expert and first point of contact, over the phone, for all member account topics
• Being a flexible problem solver by actively guiding and educating members for a tailored solution
• Providing detailed and thorough troubleshooting for our Digital self-service options
• Quickly adapting to change in a fast paced, dynamic atmosphere
• Developing meaningful relationships with our members while cultivating a low effort experience
• Actively engaging with your team to foster a positive and innovative work environment

What you bring to the team:

• Minimum (1) one year of customer service or contact center experience
• Effective listening skills, the ability to analyze information and form recommendations
• Ability to communicate in person and via telephone in a courteous, tactful manner
• Excellent conceptual, organizational, and problem-solving skills
• Ability to analyze and interpret statements and use open-ended questions to obtain information
• Demonstrate analytical decision-making, critical thinking and problem-solving skills
• Comfortable working in a fast-paced environment
• Excellent attention to detail and follow-through. Strong self-management skills
• Ability to maintain privacy and confidentiality.

Bonus points if you have:

• Two (2) years of customer service experience
• Two (2) years of college or contact center experience
• Six (6) months of sales experience

Competitive base pay: $20.86 - $31.29 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package

• The target starting pay for this position is $20.86 - $26.07 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
• The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.
   

Position location: 400 Union Ave SE Olympia, WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events.
 

When you’d work: Monday-Friday, between the hours of 7:00 am-7:00 pm and Saturday 9:00 am-2:00 pm. Full time minimum 40 hours per week, with scheduling flexibility to meet service needs for this non-exempt position

Working from home/hybrid requirements: 

• Reliable, high-speed home internet connection
• Private, confidential workspace, away from distractions and other people
• Suitable desk/surface and desk chair
   

Perks: Here are a few benefits and perks we offer:

• Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
• Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
• Part-Time employees accrue general leave, on a monthly basis
• 11 Paid Holidays
• Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
• Employer paid Long Term Care plan for Part-Time employees
• 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
• Paid Volunteer Leave
• Tuition Assistance
• Employee Assistance Program & Employee Discounts
• And, you get to work with some awesome people!

WSECU is honored to be recognized as the number one credit union in in the state on Forbes magazine’s list of best credit unions in Washington. Members are at the heart of everything we do. Their feedback helps us determine our path and knowing that same member feedback led to this recognition is incredibly rewarding.

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We look forward to reviewing your application!

All applicants must include a resume.
Visa sponsorship not available.
Contact us at 1.800.562.0999 x11111 with any questions.

We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.

Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 800.562.0999 x11111 or email us for assistance.