Welcome to a workplace where everyone passionately believes in one purpose!
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.
The main goal of the Concessions Manager is to manage all operations and revenue generating activities of current and future Concessions business including Airport Restaurants, Airport Concessions and Airport Lounges related to country
Maintain the highest quality of all products presented and ensure competitive pricing, while providing the highest customer experience for our committed partners. Successfully manage the relationship with stakeholders including the landlord, partners, clients and customers in the business in which we operate. Ability to demonstrate and fulfill traits related to Inspiration Leadership. Deliver an exceptional customer experience within all entities, generating more corporate loyal customers and collaborative partnerships. Confirm all new restaurants/concessions are prepared for successful opening. Ensure supervisors / team lead execute the opening and closing of these entities through the efficient operation of the day-to-day activities. Develop and facilitate current and future concessions. Manage the processes and procedures implemented in each concession which include but are not limited to inventory and control actions; cashiering policies; accounts receivables policy and overall financial management of the business. Develop initiatives to increase sales through consumer and data insight.
Lead the collection and analysis of detailed customer data to understand the best ways to interact with each individual customer and the range of goods they desire. Build alliances with other businesses to generate new customers through networking events. Build a stead base of contacts and customers and maintain the existing database. Develop the group of Point of Sales Chief (POS Chiefs). Those persons have the responsibility to lead each Supervisor who operates every Industrial Point of Sale. Contribute with the finance team to generate monthly P&L by POS in comparison with budget by POS also. Provide coaching and support to all employees to ensure they operate at their maximum capacity including achievement of KPIs and monthly objectives. Assist with financial planning and evaluation of financial data to develop strategies and action plans to improve the performance of the business units. Manage and oversee the inventory levels for the businesses listed and create and re-develop processes which result in efficiency. Manage stock levels for raw material and finished goods. Ensure biweekly and monthly stock counts are submitted accurately and on time Review leases, contracts and any other legal binding documents for compliance, updates, and changes in prices which can impact the business. Identify and maintain key performance indicators which drive the development and growth of the business. Serve as the primary point of contact when there are customer issues related to food quality, customer service, equipment quality, accidents or incidents. Conduct budget reviews and report cost plans to upper management for all business entities. Update the business acumen of self and team by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, etc.
Communicate all operating policies and/or issues at department meetings and submission of 10-day revenue report and monthly reports including forecasting. Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, and complying with legal regulations. Develop and implement a sales action plan to achieve sales profitability, targets and KPI’s.
Qualifications & Skills
- Bachelor’s degree in hospitality or business management
- Master’s degree will be an asset.
- At least 8 years of working experience in airport F&B concessions, industrial catering or restaurant business in a leadership role
- Culinary experience will be an asset
- At least 5 years in a supervisory role
- Strong analytical and financial acumen
- Organizational skills for efficient office control are mandatory.
- Excellent written and verbal communication skills.
- Advanced working knowledge of MS Office suite
Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!