Position Summary

Why join our team?

To join the one of the largest CE businesses in the world and be at the very heart of the business Services! An incredibly exciting and sought after role in a pioneering part of the Samsung business in one of the most ambitious markets in the world!

This is a great opportunity to work across all of Samsung’s UK business and through consumer orientated business development and partner management leadership to shape the future of partnerships through Samsung in the UK market.

The Samsung Services UK team is working across the division delivering Samsung Services such as insurance (Samsung Care+), digital pay and non-payment functionality (Samsung Wallet) and on device revenue partnerships to the UK market. The team interacts closely with the European Services team (UK/Chertsey) and the Headquarters (Korea) team to ensure success.

Role and Responsibilities

Your key responsibilities

Marketing Operations

• Support the UK marketing team to deliver marketing initiatives

• Supporting CX team with frontline staff communications, especially around promotions detail and exclusions

• Manage upload of marketing campaign content to marketing platforms

• Support on managing marketing approvals from legal and compliance internally and with partners for partner promotions

• Input on customer queries/troubleshooting fed back from CX teams

• Developing a global marketing asset library for Omni-channel use

Data and Platforms

• Ensuring that documentation on how to set campaigns live are up to date

• Work with technical teams to formulate new insights and constructs for campaigns

• Gain relevant campaign data and results from platforms

Roadmap and Strategy

• Ongoing roadmap management and presentation to leadership team with regular reporting against strategic goals

• GTM for new mobile device launches with adequate campaigns and marketing

• UK market validation, launch planning and execution of global HQ marketing initiatives

• Ensuring sufficient marketing activity on a quarterly basis, incorporating findings and adjusting

• Support procurement process for new contracts with partners for campaigns and promotions

What we need for this role

To be successful, you will possess the following skills and attributes:

• Experience in marketing campaign management

• Can connect the dots and translate marketing strategy into an effective campaign in an environment that is fast paced, fluid and evolving

• Excellent relationship management skills

• Detail orientated with a dynamic approach to workload and projects

• Plans ahead thoroughly and lays out clear achievements

• Effectively prioritises across multiple organisations and projects

• Experience in a complicated matrix structure of inter related teams and lead to ensure that customer needs are met

• Future focused, always looking to identify and leverage consumer grounded opportunities for future profitable growth

What does success look like?

• Documentation on campaign set up across type and platforms

• Collated product promotional calendar

• Implemented opportunities to improve the process of campaign from ideation to launch

• Structured actuals tracking against key KPIs forecasts

• Strong relationships with product managers, marketing leads, technical specialists

• Stress tested business cases and retrospectives to attribute campaigns to KPIs

• Understanding of platform tools for marketing and influencing changes to enhance targeting

The interview process

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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