Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Perform daily functions of posting, reviewing, releasing, and moving escrow funds to complete escrow banking transactions, as well as assist Builders with their subdivision needs to plat, plot and develop homes to be sold to customers.

This is an in-office position located at 1840 E. River Rd. Tucson, AZ

WHAT YOU’LL DO:

• Assist Escrow Branches in the accurate maintenance of the Escrow Ledgers.
• Review Incoming and Outgoing Wires for accuracy.
• Maintain all records in accordance with company guidelines
• Maintain accuracy between production systems and multiple banks/accounts.
• Examine customer problems and implement appropriate corrective action to respond to customer requests.
• Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
• Maintains and creates logs, reports, records, and files.
• Create and maintain legal Trust Agreements for Builder acquisitions.
• Prepare and coordinate documents and filings with multiple County jurisdictions to keep Builders productive.
• Work closely with Builders, County, Jurisdictions, Engineers and Title to set new subdivisions up in a timely and accurate manner.
• May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
• Other duties as assigned

WHAT YOU’LL BRING

• High School diploma or equivalent required
• Previous customer service or general office experience preferred
• Proficient MS Office skills
• Must be able to navigate a computerized data entry system or other relevant applications.
• Strong verbal and written skills
• Customer Service skill including adaptability, attention to detail, patience, and problem solving

#LI-TG1

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.