Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Quality Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve resolving client issues, communicating with clients and internal teams, and ensuring the smooth functioning of our systems. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Resolve client issues by providing timely and accurate solutions. - Communicate effectively with clients to understand their needs and address any concerns. - Collaborate with internal teams to ensure the smooth functioning of systems. - Maintain a deep understanding of the product to accurately define and interpret client issues. - Design and implement effective resolutions based on client issues and product knowledge. - Continuously improve product knowledge and stay updated with industry trends. - Assist in training and mentoring junior professionals to build their knowledge and skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management. - Strong understanding of IT service management principles and practices. - Excellent communication and interpersonal skills. - Ability to accurately define and interpret client issues. - Good To Have Skills: Experience with incident management tools. - Familiarity with ITIL framework. - Knowledge of IT service management best practices. - Experience in providing technical support to clients. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Quality Management. - This position is based at our Gurugram office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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