At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

Are you curious and excited about shaping the next frontier of field experiences by reimaging customer engagements?  Do you want to play a key role in transforming how our field and Home Office will utilize agentic AI experiences to obtain a unified view of our customers?  If so, this is your opportunity to make a significant impact as an IT Sr. Manager, HCP Experience Product Group – KAM!

This is a hybrid position requiring 3 days in the office. The preferred location is Titusville, NJ with consideration given to candidates based in Horsham, PA.

NA HCP Experience Product Group enables J&J IM Sales & Marketing group and Medical Information Center to foster meaningful and personalized interactions with our customers.  We are on a journey to build our NextGen field experience platform, CONNEXT, with a vision to streamline and strengthen our core Customer Engagement capabilities to maintain a competitive edge by orchestrating personalized customer experiences and unlocking new data that generate unique insights. Customer Centricity is core to J&J IM Leadership and HCP Experience Product Group are the partners and enablers of choice.

We are currently recruiting an IT Senior Manager, HCP Experience Product Group to shape and deliver Key Account Management solution, a top must-win for CONNEXT program. The IT Sr. Manager will partner with Strategy, Analytics & Transformation (StAT) group to enable Strategic Customer Group (SCG) to manage their key people and accounts by providing unique insights and innovative account planning solutions.

In this role you will:

• Understand unique needs of various groups within SCG, Therapeutic Leader Liaisons, Field reps, MSLs and Medical Affairs that collaborate on J&J IM key customer and provide solution that will cultivate collaboration across those groups.

• Develop a roadmap to provide customer information and product capabilities to key account managers to enable them to understand the goals of their key customers and to strategically plan and orchestrate engagements across therapeutic areas.

• Develop an AI and data strategy for providing key insights and next best actions to understand their customers and evolve a strategy to win them.

• Develop and maintain effective partnerships with key internal Technology partners (i.e., relevant Business Technology Leaders, Architecture, regional and global Product Line Organizations, Technology Services) and external organizations (i.e., SaaS partners, Vendor partners, and industry forums) to shape the roadmap and to deliver on product capabilities.

• Ensure that the solution is complete and fit-for-purpose in terms of its ability to address business requirements.

• Actively seek out and shape product improvements that contribute to effectiveness, efficiency, and value of the team as well as reliability, compliance, and cost efficiency of systems in scope.

• Lead, motivate, and inspire individuals working with and for them to deliver on agreed plans and to continuously improve, innovate and exceed, in adherence with J&J Credo and Leadership Imperatives.

• Develop and coach others to maximize their growth and development. Support an authentic, open, and inclusive environment that maximizes diverse experiences and perspectives.

You deserve to work for a company where you're empowered to be, feel, and do your best every day!

  

QUALIFICATIONS:

• A minimum of a bachelor’s degree is needed.

• A minimum of 5 years’ experience with customer engagement solutions is needed.

• Demonstrated success in project management and SDLC (Agile, IDE) is needed.

• Experience in Life Sciences Industry and/or GxP environment is preferred.

• Excellent communication and consultation skills, including the ability to clearly and effectively communicate and present findings to partners at all levels.

• Demonstrated ability to collaborate successfully and build relationships with sales & marketing and medical affairs teams, IT colleagues, and technology vendors.

• Ability to work with minimal direction and achieve results in a fast-paced environment.

• Must be able to manage multiple priorities, keep confidentiality, and work with integrity and professionalism in a complex, rapidly changing environment.

• This role will be in Titusville, NJ or Horsham, PA and may require up to 10% travel within the New Jersey/Pennsylvania area, and occasional travel across North America is possible.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#JNJTech

Required Skills:

Customer Engagement, Systems Development Lifecycle (SDLC)

 

 

Preferred Skills:

Inclusive Leadership, Leadership, Product Development, Product Strategies, Project Management Methodology (PMM)

 

 

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).


Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year