Job Description

Your Responsibilities

The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.

Your Duties

• Documentation check: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.

• Tagging luggage and carry on inspection, referred to Teams & Conditions.

• Boarding guest to the aircraft.

• Deplaning guest form the aircraft.

• Providing assistance to guest if any special need: wheelchair, NTL, etc.

• Handle documents: GD, crew sign, collecting departure and arrival immigration card.

• Asking 7 mandatory security questions to all passenger that check-in their luggage.

• Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.   

Your Traits

• Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment 

• Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located

• Possess good interpersonal and communication skills 

• Able to work on shift.

If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking “Apply Now” you agree to our Privacy Notice for Candidates. https://privacy.thaiairasia.co.th/Candidate_Privacy.html