We are looking for a motivated and driven Specialist, Field Service Operations, to join our Field Service Operations team. This is a critical role, responsible for coordinating with schools as well as scheduling and supporting our Field Service Technicians and our camera fleet across the country. This person will have ownership over a service visit from inception to resolution, ensuring the technician and school are supported throughout the full process. The ideal candidate will have a strong technical background, exceptional organizational and communication skills, an eagerness to pick up the phone for quick scheduling and resolution, and the ability to multi-task and execute coordination and support efforts in a fast-paced, customer-focused environment.
The Outcomes You’ll Deliver
- High-Quality Service Visits: The role ensures that all service visit types are executed accurately, on time, and with minimal disruption to provide schools with an exceptional customer experience.
- Timely Support for On-site Technicians: Communicate with technicians quickly to diagnose issues, resolve problems fast, and ensure site visits are completed successfully the first time—reducing repeat visits and school downtime.
- Accurate Data and Documentation: Diligently track work orders, visit outcomes, update contact information, and the like to aid in providing and maintaining clean, reliable data that supports reporting, future planning, and faster issue resolution.
Company Overview
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.
Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.
When being there means everything, we make sure you never miss a moment.
Why you’ll love working at PlayOn
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.
The Benefits We Offer
Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.