At Sam’s Club, we’re committed to being the membership you love the most. The Sam's Club Product team crafts compelling experiences wherever we meet our members and associates—from our clubs to their businesses, and to their homes. We creatively deliver impact for the web, apps, in-club experiences, and associate-facing tools. 

The product manager at Sam's Club Contact Center will develop the product strategy and platforms that focus on providing exceptional member support. They will leverage cutting-edge technologies, including Generative AI, to enhance the overall member and agent experience and generate positive business outcomes.  Team members work cross-functionally with business operations, dot.com, supply chain, membership and marketing, and merchandising. Collectively, our associates’ skills range from data analysis to computer engineering to marketing. We are a nimble group that comes from a vast background yet are guided by the same north star: to work quickly, cost effectively and with vast foresight. Together, we innovate and drive the future of retail by anticipating the needs of our members — often even before they know what they want themselves.

Join Sam’s Club Membership and Marketing Product team and make an impact on the future of retail, anticipating the way members shop and even think. It all comes down to delivering the right products, at the right time, at the right prices.  

Success in a career on the Product team requires the ability to identify problems and offer solutions — quickly, autonomously and with vast foresight. Bring your ability to see projects end-to-end and envision the full picture. Engage your analytical mind to decipher data and ignite your communication skills to work collaboratively and sell big ideas. 

As the biggest player in the game, we trust our associates to innovate the future of shopping. If you are motivated by complex, purposeful challenges, a Senior Product Manager role at Sam’s Club could be the fit you’ve been looking for. 

What you’ll do:  

• Developing and enhancing products – you will manage product roadmaps, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy, and manage risks 

• Defining vision and strategies for your product family, using domain expertise, internal and external best practices, identifying market opportunities, building business cases, and approving objectives 

• Crafting and developing solutions to large business challenges – communicate business and customer needs to key partners to implement products and timelines 

• Driving business plans and projects by identifying the customer and operational needs of the product 

• Building a team environment by selecting, training, and mentoring    

• Evaluating the effectiveness of your products and initiatives to improve efficiency and cost-effectiveness with participating stakeholders 

What you’ll bring: 

• You are passionate about membership and loyalty, user experience, and analytics.  

• You are able to translate product strategy into detailed specifications, making functional and user interface design tradeoffs, managing product launches, and owning the product successes post-launch.  

• You are a strategic thinker and able to synthesize data from multiple sources (including analytics, user research, operations research, and design) to identify key unmet needs and solutions that can address the needs. 

• You have the ability to manage multiple stakeholders and work with a large number of cross-functional teams such as business, marketing, user experience, engineering, and analytics to make the vision of the product successful. 

• Domain knowledge in a Membership or subscription-based organization, Customer Service, Retail, eCommerce, and/or Customer Relationship Management (CRM) is a plus.   

• Experience with GenAI applications is preferred 

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating almost 600 clubs in the US. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.