Customer Support Specialist (Multi-Occupation Spec-General)

Company:

The Boeing Company

Boeing Global Services (BGS) Training Solutions is seeking a dedicated Customer Support Specialist to join our Seattle Customer Training Campus.  At this campus, we conduct maintenance training programs for airlines and maintenance, repair and overhaul (MRO) organizations from around the world.  In this role, you will serve and assist guests (training students) as well as other visitors to our Training Campus.

This position is expected to be 100% onsite.  The selected candidate will be required to work on-site at the Seattle Customer Training Campus.

Position Responsibilities

• Respond promptly and professionally to visitors and guests queries and needs

• Identify and recommend areas for process improvement

• Manage urgent schedule and training adjustments as needed

• Set up classrooms by course schedules

• Maintain and replenish student course supplies as necessary

• Prepare student kits for shipment for upcoming remote courses

• Coordinate with internal teams to upload student information for visitor badging

• Handle secure documentation processes involving highly sensitive personal information

• Facilitate hotel and transportation needs of guests and visitors

• Ensure campus is in appropriate condition to support training needs

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skill/Experience):

• Minimum 3 years of experience in customer support services and document compliance

• Minimum 3 years of experience working in a multi-functional team environment

• Experience with data analysis

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Preferred Qualifications (Desired Skills/Experience):

• Experience working in a fast-paced, deadline-driven environment

• Experience implementing process or strategy improvements, with knowledge of Lean practices

• Experience in strategic planning roles

• Strong interpersonal skills, teamwork, and customer focus

Typical Education & Experience:

• High School diploma/GED or equivalent

• Typically, 1 or more years of related work experience or an equivalent combination of education and experience (e.g., vocational school/Associate’s degree)

Relocation:

• Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Shift:

This is a 1st shift position.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:             59,500 – 80,500

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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